Ayllin Martinez Majluf
Houston,Texas
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Logistics Processor
Nordstrom
Houston, TX
04.2025 - Current
- Oversaw inventory management processes to ensure timely and accurate order fulfillment.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Increased order accuracy with rigorous quality control checks and staff training initiatives.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Analyzed performance metrics to identify areas for improvement in logistics processes.
Beauty Advisor
Ulta
Houston, TX
03.2025 - 04.2025
- Maintained store standards through effective merchandising and inventory management practices.
- Processed payments, entering sales in register for prompt customer service.
- Provided expert product knowledge and personalized recommendations to enhance customer satisfaction.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Sales Associate
Dillard's
Houston, Texas
08.2023 - 02.2025
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Processed merchandise returns and exchanges under company guidelines.
- Unloaded, unboxed and transported incoming merchandise.
- Contacted vendors to search for out-of-stock items for customers.
- Trained new employees on sales techniques and company policies.
- Answered customer phone calls to address concerns and questions.
- Managed cash and credit card transactions.
- Demonstrated merchandise operation and explained features.
- Drafted work orders, bills of lading and packing slips.
- Packed, sealed, and labeled materials for shipping.
- Addressed customer concerns and complaints directly, maintaining maximum satisfaction by implementing quick resolutions.
Sales Associate
Hallmark
Houston,TX
07.2023 - 08.2023
- Managed inventory levels, ensuring accurate stock availability for high-demand items.
- Implemented visual merchandising standards to maximize product visibility and appeal.
- Led seasonal sales initiatives, driving increased foot traffic and overall sales performance.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Sales Associate
Macy's
Houston, Texas
10.2021 - 02.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Responding to customer questions about products and services.
- Managed cash register operations using POS systems and processed sales and returns.
- Performed floor moves, merchandising, and display maintenance to keep sales areas well-stocked, organized and current.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
Cashier
Whataburger
Houston, Texas
12.2019 - 06.2021
- Assist customers by providing information and resolving their complaints.
- Issue receipts, refunds, credits, or change due to customers. Handled cash and card payment.
- Maintain clean and orderly checkout areas and complete other general cleaning duties.
- Assist with duties in other areas of the store, such as front counter, drive through, and kitchen, bagging and carrying out customers' items.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cashier
Subway
Houston, TX
09.2019 - 12.2019
- Maintained clean and organized work area to enhance customer experience.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School -
Spring Woods High School
Houston, Texas05-2021
Skills
- Customer service
- POS system
- Merchandise restocking
- Warehouse operations
- Data entry
- Workplace cleanliness
- Labeling and packaging
Languages
Spanish, Native
Timeline
Logistics Processor
Nordstrom
04.2025 - Current
Beauty Advisor
Ulta
03.2025 - 04.2025
Sales Associate
Dillard's
08.2023 - 02.2025
Sales Associate
Hallmark
07.2023 - 08.2023
Retail Sales Associate
Macy's
10.2021 - 02.2023
Cashier
Whataburger
12.2019 - 06.2021
Cashier
Subway
09.2019 - 12.2019
High School -
Spring Woods High School