Ayman Al Refai
Canfield,OH
Summary
Seasoned Office Manager with a proven track record at Six Brothers Auto Sales, enhancing team performance and streamlining operations. Expert in office administration and payroll, with a knack for conflict resolution and team building. Demonstrates exceptional organizational skills and a commitment to improving efficiency and employee satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager
Six Brothers Auto Sales
Youngstown, OH
01.2021 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Administered payroll and maintained proper documentation of employee personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Evaluated company performance metrics to provide actionable insights.
- Delegated work to staff, setting priorities and goals.
Office Manager
Six Brothers Auto Sales
Youngstown, OH
01.2021 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Administered payroll and maintained proper documentation of employee personnel.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Delegated work to staff, setting priorities and goals.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Import Desk Coordinator
DHL Express
Amman, Jordan
01.2017 - 08.2018
- Accurately follow remote booking procedures to insure on time collection
- Promote and sell DHL's value-added services
- Confidently and knowledgably handle customer complaints and take all possible actions to resolve issues
- Provide follow up for the call center advisors
- Provide support to tracing team where necessary by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments etc
Service Point Advisor
DHL Express
Amman, Jordan
08.2012 - 12.2016
- Follow up on all customer enquiries
- Maintain proactive work processes to ensure teamwork & overall base performance is achieved
- Deal competently with customer complaints and take the needed actions to resolve any problem
- Handle any overflow of calls from the frontline where necessary
Corporate salesman
Int'l Data Exchange Co. (Cyberia)
, Jordan
02.2010 - 02.2011
- Promote and sell Cyberia's value-added products & services
- Deal competently with customer complaints and take the needed actions to resolve any problem
- Follow up on all customer enquiries
- Coordinating marketing activities in Marketing Dept
Education
MBA - Business Administration
DeVry University
Columbus, OH02-2022
B.A. - Business Administration - Marketing
University of Jordan
Amman, Jordan01.2009
Skills
- Computer literacy (Excel, Word)
- Problem solving
- Planning and organizing activities
- Detail-Oriented
- Accountability in Decision Making
- Team player
- Using competitive selling skills
- Managing Workplace Aggression
- Getting time under control
- Support your leader
- Body language
- Security awareness
- Staff supervision
- Project management
- Customer service
- Employee training
- Office administration
- Payroll administration
- Regulatory compliance
- Performance evaluation
- Effective communication
- Team building
- Team supervision
- Relationship building
- Clear oral/written communication
- Process improvement
- Organizational skills
- Data retrieval systems
- Conflict resolution
Accomplishments
Nominated for employee of the year award, 2014, DHL Express (Jordan)
Languages
- Arabic, Native tongue
- English, High (Spoken, Written and Read)
References
- Henry Fares, Vice President Human Resources, Middle East & North Africa, Henry.Fares@dhl.com, DHL International, Manama, Kingdom of Bahrain, +973 36 06 1542, +973 17 328877
- Rana Abu Shawer, HR Manager, Rana.abushawer@dhl.com, +962 796750060, +962 5800 480
Personal Information
- Date of Birth: 03/01/86
- Gender: Male
- Nationality: Jordanian
- Marital Status: Married
Training Courses And Skills
- Computer literacy (Excel, Word ...)
- Problem solving
- Planning and organizing activities
- Details oriented
- Accountability and decision making
- Team player
- Using competitive selling skills course
- Coping with aggressive behavior in workplace course
- Getting time under control course
- Support your leader course
- Body language course
- Security awareness
- IELTS Certificate
References
References available upon request.
Timeline
Office Manager
Six Brothers Auto Sales
01.2021 - Current
Office Manager
Six Brothers Auto Sales
01.2021 - Current
Import Desk Coordinator
DHL Express
01.2017 - 08.2018
Service Point Advisor
DHL Express
08.2012 - 12.2016
Corporate salesman
Int'l Data Exchange Co. (Cyberia)
02.2010 - 02.2011
MBA - Business Administration
DeVry University
B.A. - Business Administration - Marketing
University of Jordan
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