Ayman Hazzin
Tinley Park,IL
Summary
Proven leader in retail management, adept at boosting sales and operational efficiency at Top3Kicks through strategic promotional planning and a deep understanding of the local market. Skilled in social media marketing and employee scheduling, I increased customer satisfaction and team cohesion, showcasing a blend of hard and soft skills essential for small business success.
Overview
8
8
years of professional experience
Work History
Retail Store Owner
Top3Kicks
02.2021 - 03.2024
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Enhanced employee performance through the implementation of regular training programs and clear communication of expectations.
- Established a strong brand identity through consistent visual merchandising guidelines across all store locations.
- Implemented loss prevention strategies to minimize instances of theft or damage, resulting in a reduction of shrinkage and overall expenses.
- Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.
- Achieved growth in total sales year-over-year due to strategic planning and data-driven decision-making practices.
- Collaborated with other local businesses on joint events or cross-promotions that benefitted both parties involved while increasing community presence.
- Evaluated suppliers to maintain cost controls and improve operations.
- Ensured compliance with all relevant regulations related to taxes reporting health safety standards, and licensing requirements.
- Increased customer satisfaction by implementing innovative store layout and design.
- Implemented effective inventory management systems to reduce stockouts and overstock situations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Fostered a positive work environment by addressing employee concerns promptly and fairly, leading to high retention rates among staff members.
- Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Expanded product offerings for enhanced customer experience by conducting thorough market research and trend analysis.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sales Manager
Pacsun
03.2018 - 11.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sports Coordinator
Tinley Park Recreation Center
07.2016 - 02.2018
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
- Cultivated a strong community presence for the sports program by actively engaging with local schools, clubs, and organizations.
- Boosted team morale and cohesion through the organization of team-building activities and events.
- Ensured compliance with league regulations and safety protocols by diligently reviewing rules and guidelines.
- Handled daily facility scheduling and equipment use.
Education
High School Diploma -
Moraine Valley Community College
Palos Hills, ILSkills
Store operations
Local market understanding
Social Media Marketing
Employee Scheduling
Small business operations
Promotional planning
Timeline
Retail Store Owner
Top3Kicks
02.2021 - 03.2024
Sales Manager
Pacsun
03.2018 - 11.2020
Sports Coordinator
Tinley Park Recreation Center
07.2016 - 02.2018
High School Diploma -
Moraine Valley Community College