Ayman Khan
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
L.L. Bean
04.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mitigated business risks by working closely with staff members and assessing performance.
Customer Experience Supervisor
L.L. Bean
11.2020 - 04.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Visual Stylist
Banana Republic
10.2016 - 12.2018
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
Education
Bachelor of Science - Public Health
CUNY Brooklyn College
BrooklynSkills
- Time Management
- Issue Resolution
- Order Management
- Sales and Marketing
- Staff Management
- Customer Service
- POS Systems Operations
- Inventory Counting
- Attention to Detail
- New Hire Training
- Cash Auditing
- Store Opening and Closing
Timeline
Assistant Store Manager
L.L. Bean
04.2022 - Current
Customer Experience Supervisor
L.L. Bean
11.2020 - 04.2022
Visual Stylist
Banana Republic
10.2016 - 12.2018
Bachelor of Science - Public Health
CUNY Brooklyn College