Ayman Shabban
Washington,DC
Summary
Motivated and adaptable professional with over five years of customer service and retail experience, recognized for leadership, reliability, and strong problem-solving skills. Promoted to Paint Coordinator at Ace Hardware, where I led my department in sales and earned multiple peer and company awards for performance and teamwork. Bilingual in English and Spanish, with proven ability to communicate effectively across diverse groups, resolve conflicts, and maintain professionalism under pressure. Known for a proactive and collaborative mindset, consistently supporting team goals while working independently with efficiency and accuracy. Highly skilled at building positive client relationships, streamlining processes, and delivering results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paint Coordinator
Old Takoma Ace Hardware
Takoma Park, MD
08.2022 - Current
- Delivered expert guidance on paint products, finishes, and application techniques to both DIY customers and contractors, ensuring optimal product selection and high customer satisfaction across a range of project needs.
- Maintained full ownership of the paint department’s inventory and merchandising, including tinting accuracy, stock rotation, promotional displays, and compliance with safety standards for hazardous materials.
- Trained and mentored new team members in paint mixing procedures, customer interaction best practices, and point-of-sale processes, stepping into an associate lead role when needed to ensure smooth departmental operations.
- Acted as a cross-functional team member, supporting adjacent departments during peak hours—such as assisting in grill assembly, troubleshooting product issues, and closing sales in high-traffic areas.
- Utilized strong interpersonal skills to upsell complementary items (e.g., brushes, primers, sealers, stains) and drive attachment rates, regularly exceeding sales targets within the paint department.
- Collaborated with management to implement seasonal resets, vendor promotions, and storewide initiatives, contributing ideas from a floor-level perspective to improve efficiency and customer
Sales Associate
Woodley Park Ace Hardware
Washington, DC
11.2021 - 08.2022
- Maintained high levels of customer service and professionalism during a challenging store closure period, building trust with regulars and helping maintain brand loyalty throughout transitions.
- Demonstrated exceptional product knowledge across multiple departments—including plumbing, electrical, hardware, and lawn & garden—to provide well-rounded support and streamline customer purchases.
- Frequently recognized by supervisors for initiative and adaptability, leading to selection for promotion and transfer to a higher-responsibility role before store closure.
- Played a key role in managing end-of-life inventory, executing markdown strategies, organizing liquidation events, and assisting with store layout changes to optimize final sales.
- Took ownership of high-urgency customer needs during periods of understaffing, often balancing front-end responsibilities, loadouts, and special orders without sacrificing service quality.
- Collaborated closely with store leadership to document workflows, preserve department knowledge, and ensure a smooth operational handoff prior to closure, displaying strong communication and process-minded thinking.
Education
High School Diploma -
Calvin Coolidge Senior High School
Washington, DC06-2020
Skills
- Paint product knowledge
- Inventory management
- Customer interaction
- Paint mixing
- Team collaboration
- Problem solving
- Bilingual
- Effective communication
- Time management
- Attention to detail
- MS office
- Analytical thinking
Affiliations
- Language Development: Practicing Spanish and English fluency through reading, conversation groups, or tutoring (shows commitment to communication skills).
- Fitness & Discipline: Regular gym training, cardio, or team sports (highlights consistency, discipline, and energy—also teamwork if sports).
- DIY & Home Projects: Doing small home repairs, paint projects, or organizing spaces (connects naturally to your hardware/paint background, shows problem-solving).
- Mentoring/Helping Friends: Assisting peers or family with resumes, budgeting, or career advice (demonstrates leadership and willingness to support others).
Accomplishments
- Repeatedly awarded the Golden Hammer Award at two different Ace Hardware locations, a peer-nominated recognition for teamwork, reliability, and outstanding support—reflecting consistent trust and respect from colleagues across multiple store environments.
Certification
- Passed every Badge Assessment on Ace Learning Place
Languages
Spanish
Full Professional
Timeline
Paint Coordinator
Old Takoma Ace Hardware
08.2022 - Current
Sales Associate
Woodley Park Ace Hardware
11.2021 - 08.2022
High School Diploma -
Calvin Coolidge Senior High School
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