Aymane ISSOULAIMANI

As a service associate at Harrods, I excelled in delivering high-quality customer service and team leadership in a fast-paced, upscale dining environment.

• Enhanced Customer Experience: Greeted guests warmly, and quickly addressed guest requests and concerns, creating a welcoming atmosphere and fostering guest satisfaction.

• Trained new joiners: Supervised, trained, and supported new joiners, ensuring consistent service standards and provided mentorship.

• Increased sales: by upselling higher-end products to customers and cross-selling effectively.

• Ensured Efficient Operations: Oversaw table assignments, coordinated service flow, and facilitated clear communication with kitchen staff, ensuring smooth and timely service.

• Handled Feedback and Resolved Issues: Actively gathered guest feedback, promptly addressing complaints, and adapting service to meet guest expectations.

• Promoted Menu Knowledge: Advised guests on menu options, pairing recommendations, and special requests, demonstrating in-depth knowledge and enhancing the dining experience.

This role emphasized my abilities in customer relationship management, problem-solving, and team leadership, all of which are critical skills in customer service roles.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organization and cleanliness
• Making personalized recommendations on new menus and promotions
• Maintaining a pleasant and welcoming environment for the guests, enjoyment at all times, ensuring the best dining experience, so that they always come back for first-class service
• Acting as a bridge between the kitchen and the food and beverage Servers to guarantee that a common vision is shared

• Monitor inbound and outbound merchandise
• Plan the dates and locations of goods deliveries with suppliers
• Verify the reliability of suppliers and monitor their performance
• Evaluate the quality of goods
• Propose alternative solutions in case of malfunctions with suppliers
• Follow up on sales and forecasts
• Coordinate inventory management operations with other departments of the enterprise
• Performing regular inventory audits and keeping stock purchasing within budget

• Coordinating stock control operations with warehouse staff, as well as the sales and finance departments
• Maintaining a steady flow of stock from storage to where it is needed
• Control products by lot when they come from different plots

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

• Providing support to the Accounting Department
• Performing basic office tasks, such as filing, data entry, answering phones, processing mail, etc
• Assisting with audits, fact checks, and resolving discrepancies

• Assisting with managing client expectations and deadlines
• Assisting with the preparation of personal and business tax returns
• Carrying out bookkeeping activities including journal postings and ledger reconciliations

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.