Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aymar Ramos

Thornton

Summary

Detail-oriented and adaptable Administrative Support professional with a diverse background in customer service, technical systems, and military operations. U.S. Army veteran showcasing proven skills in organization, documentation, and communication. Ready to contribute a strong work ethic, reliability, and technical proficiency to a dynamic administrative team. Proficient in Microsoft Office, database management, and handling sensitive information. Skilled in troubleshooting technical issues and providing top-notch customer service. Utilizes effective communication and problem-solving techniques to efficiently resolve customer inquiries, maintaining high levels of customer satisfaction and fostering positive relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

M365 Customer Service Tech II

Tek Experts
01.2023 - 07.2023
  • Engaged with teams to create resolutions for customers with technical issues in M365 and MS Teams
  • Researched documents to present possibilities of solutions to technical issues that customers were experiencing.
  • Created and logged cases in spreadsheets such as MS Excel
  • Operated under VDI machines to work in Rave and DFM software databases that register cases to solve and escalate.
  • Used MS Teams to with other employees around the world to train and share proper information and used as a resource tool.
  • Assisted in researching solutions for cases within a team.
  • Communicated and assisted in problematic issues with other departments and assisted in transferring cases if needed to be.

Human Resources Clerk (42A)

United States Army
04.2013 - 10.2016
  • Maintained 100% accountability of personal and organizational equipment in excess of 250K zero loss
  • Assisted management with all administrative functions including personnel accounting, strength management, and finance.
  • Managed the tracking and processing of all military awards; updated all personnel documents through Personnel Electronic Records Management System (iPERMS) and Medical Protection System (MEDPROS)
  • Performed all clerical type functions to include filing, typing 60 wpm, multiple phone lines with a high volume of calls; provided customer service skills and relations.

Signal Support Specialist (25U)

United States Army
03.2008 - 04.2013
  • Provided technical support to secure radio equipment.
  • Managed $500K+ in classified equipment vital to national security and the safety of 100 personnel; resulted in zero losses, and the continued integrity of all classified materials.
  • Installed and repaired data communication lines and equipment for computer systems; executed daily operations of maintaining data and telecom equipment.
  • Reviewed work orders to move, change, install, repair, and remove data communication equipment including modems, cables, and wires.
  • Installed, assessed, and configured network workstations and peripherals; instructed customers in logging on and accessing network services.
  • Planned, supervised, and executed maintenance programs for Radio Frequency (RF) equipment; trained over 100 Soldiers in all aspects of communications within the platoon's availability to learn how to communicate and resolve technical issues that may occur.
  • Assembled, repaired, and deployed multiple communication equipment for field exercises and deployment in Iraq.

Education

Computer Systems Technician Course -

Intellitec College
01.2024

B.S. - Cyber Security

Colorado Technical University
01.2020

Human Resource Training - 42A

U.S. Army
01.2013

Signal Support Specialist - 25U

U.S. Army
01.2009

Skills

  • Configured multiple wireless devices for optimal performance
  • Skilled in Microsoft Enterprise applications
  • Network cable management
  • Updated encryption systems and databases
  • On-site support for communication and mobile technology
  • Managed inventory with 100% accuracy and accountability
  • Technical support calls
  • Proficient in equipment installation
  • Experience with CRM applications
  • Technical troubleshooting
  • Comprehensive documentation skills
  • Compliance with policies

Certification

COMPTIA A+ Certified-2025

Timeline

M365 Customer Service Tech II

Tek Experts
01.2023 - 07.2023

Human Resources Clerk (42A)

United States Army
04.2013 - 10.2016

Signal Support Specialist (25U)

United States Army
03.2008 - 04.2013

B.S. - Cyber Security

Colorado Technical University

Human Resource Training - 42A

U.S. Army

Signal Support Specialist - 25U

U.S. Army

Computer Systems Technician Course -

Intellitec College

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