Dynamic and customer-oriented professional with a robust background in cleaning and delivery services, notably with Beautiful Home House Cleaning Services. Excelled in providing top-notch customer service and deep cleaning expertise, leading to increased repeat business and client satisfaction. Skilled in using home security systems and maintaining strong client relationships, demonstrating a blend of hard and soft skills to meet and exceed employer expectations.
Overview
2001
2001
years of professional experience
Work History
House Cleaner
Beautiful Home House Cleaning Services
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Maintained a safe working environment through proper use of cleaning products and equipment.
Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Dusted picture frames and wall hangings with cloth.
Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Emptied trashcans and transported waste to collection areas.
Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Driver
Uber And Lyft
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Communicated with customers to provide delivery updates and confirm delivery locations.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Kept detailed mileage and fuel reports to track overall fuel costs.
Shopper and Delivery Driver
Instacart
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Demonstrated speed and accuracy in order item selection.
Selected best-quality perishable items such as meat and produce.
Worked productively with customers to meet order requirements and service expectations.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Conducted price checks for customers, establishing trust and enhancing their overall experience.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Verified each item matched order sheet's description.
Tracked substitutions and informed customers of changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Totaled completed order, and provided required documentation for order payment.
Selected correct products based on customer needs, product specifications and applicable regulations.
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
DoorDash
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Maintained strong relationships with clients through proactive communication and personalized service.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Kept detailed mileage and fuel reports to track overall fuel costs.
Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Maintained clean and safe vehicle, contributing to positive image of company.
Waitress
Giovanys Restaurant
12.1996 - 05.2000
Taking care of costumers taking food order, serving food. Maintaining food stations clean at all times
Metal Worker
Howmet
02.1996 - 11.1997
Fixing metal pieces, and making sure the pieces havecthe right dimensions
Line Worker
L.P Thebault
02.1995 - 02.1996
Bindery Worker, making books, flyers, catalogs, after those were made, packed certain amount in cardboard boxes, so they can be delivered to the costumer
Costumer Service
Kmart
09.1994 - 02.1995
Helped costumers around the store, and organize merchandise.