Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Aymara Osinski

Aymara Osinski

Hackettstown,NJ

Summary

Dynamic and customer-oriented professional with a robust background in cleaning and delivery services, notably with Beautiful Home House Cleaning Services. Excelled in providing top-notch customer service and deep cleaning expertise, leading to increased repeat business and client satisfaction. Skilled in using home security systems and maintaining strong client relationships, demonstrating a blend of hard and soft skills to meet and exceed employer expectations.

Overview

2001
2001
years of professional experience

Work History

House Cleaner

Beautiful Home House Cleaning Services
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.

Driver

Uber And Lyft
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Shopper and Delivery Driver

Instacart
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Totaled completed order, and provided required documentation for order payment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

DoorDash
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Maintained clean and safe vehicle, contributing to positive image of company.

Waitress

Giovanys Restaurant
12.1996 - 05.2000

Taking care of costumers taking food order, serving food. Maintaining food stations clean at all times

Metal Worker

Howmet
02.1996 - 11.1997

Fixing metal pieces, and making sure the pieces havecthe right dimensions

Line Worker

L.P Thebault
02.1995 - 02.1996

Bindery Worker, making books, flyers, catalogs, after those were made, packed certain amount in cardboard boxes, so they can be delivered to the costumer

Costumer Service

Kmart
09.1994 - 02.1995

Helped costumers around the store, and organize merchandise.

Education

None - Business Administration

Warren County Community College
Washington NJ

Bachelor In Sciences - High School

Ciclo Combinado Camilo Prada
Venezuela
07.1986

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation
  • Kitchen Cleaning
  • Floor cleaning
  • Glass cleaning
  • Deep cleaning expertise
  • Window Cleaning
  • Window Washing
  • Floor sweeping
  • Dusting Techniques
  • Interior window washing
  • Furniture dusting
  • Carpet vacuuming
  • Commercial and residential cleaning
  • Polishing surfaces
  • Home Security Systems
  • Vacuuming and sweeping
  • Residential Cleaning
  • Mopping and sweeping
  • Cleaning and organizing abilities
  • Customer service-focused
  • Excellent oral and written communication
  • Cleaning bathrooms
  • Customer-Oriented
  • Cleaning techniques
  • Complex Problem-Solving
  • FLUENT IN LANGUAGE
  • Vacuuming
  • Physically strong
  • Folding clean laundry
  • Dusting

Languages

English/Spanish
Native or Bilingual

Timeline

Waitress

Giovanys Restaurant
12.1996 - 05.2000

Metal Worker

Howmet
02.1996 - 11.1997

Line Worker

L.P Thebault
02.1995 - 02.1996

Costumer Service

Kmart
09.1994 - 02.1995

House Cleaner

Beautiful Home House Cleaning Services

Driver

Uber And Lyft

Shopper and Delivery Driver

Instacart

Delivery Driver

DoorDash

None - Business Administration

Warren County Community College

Bachelor In Sciences - High School

Ciclo Combinado Camilo Prada
Aymara Osinski