Ayme Zuniga
Tulsa,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
OU Physician
PSR
04.2022 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Worked with EMR
- Epic Trained
- Cross-trained and backed up other customer service when needed.
- Translating
Food
Leftys On Greenwood
01.2021 - 10.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Cleaned and organized kitchen, dining and service areas.
Call Center
American Bible Society
10.2020 - 02.2022
- Entered phone calls, emails or hard copy information into computerized maintenance management system.
- Coordinated outside service calls with specific vendors.
- Dispatched technicians to perform reactive maintenance work.
- Researched and answered customer work order status inquiries.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Tulsa Central Highschool
Tulsa01.2013
Skills
- Managing Practice Operations
- Medicare Knowledge
- EMR / EPIC Trained
- Patient Management
- Translating
- Chart Updating
- Follow-Up Care
Languages
Spanish
Full Professional
Timeline
OU Physician
PSR
04.2022 - 10.2023
Food
Leftys On Greenwood
01.2021 - 10.2022
Call Center
American Bible Society
10.2020 - 02.2022
High School Diploma -
Tulsa Central Highschool
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