Aymee Allen
Grand Prairie,TX
Summary
Results-driven professional with expertise in customer relationship management, project management, and data analysis. Proven track record in enhancing client satisfaction and driving effective engagement strategies. Results-oriented professional with extensive experience in project management and client relationship building. Skilled in mentoring team members and resolving complex client issues, contributing to increased customer satisfaction and loyalty across diverse accounts.
Overview
11
11
years of professional experience
Work History
Senior Client Liaison
Insperity
Dallas, TX
02.2022 - Current
- Assisted in developing client relationships by providing outstanding customer service.
- Communicated regularly with clients via phone, email, or video conferencing regarding their projects and goals.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products and services.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
National Account Sales Manager
Bioworld Merchandising
Irving, Texas
09.2015 - 01.2022
- Developed strategic sales plans for national accounts across diverse product lines.
- Collaborated with cross-functional teams to enhance product visibility and availability.
- Managed relationships with key clients to ensure satisfaction and retention.
- Conducted market analysis to identify trends and opportunities in merchandising.
- Negotiated contracts and pricing structures to maximize revenue potential.
- Trained sales representatives on product features and customer engagement techniques.
- Analyzed sales data to inform decision-making and refine marketing strategies.
- Conducted market research and identified new customer segments for potential growth.
- Developed relationships with key decision makers at major corporations across the country.
- Developed and implemented e-commerce sales strategies for diverse product lines.
- Trained and mentored junior staff on e-commerce best practices and tools.
- Monitored inventory levels to maintain stock availability across all platforms.
- Utilized data analytics tools to track sales performance and customer behavior.
- Fostered relationships with vendors to enhance product selection and supply chain efficiency.
- Met revenue and growth targets with effective e-commerce sales strategies.
- Analyzed customer behavior data to identify trends in purchasing decisions and develop appropriate sales tactics.
Education
Leadership Academy -
Insperity Talent Management
Kingwood, TX08-2025
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTMBA -
Western Governors University
Salt Lake City, UTSkills
- Customer relationship management
- Project management
- Data analysis
- Contract negotiation
- Client engagement strategies
- Strategic planning
- Effective communication
- Problem solving
- Mentoring team members
- Sales background
Timeline
Senior Client Liaison
Insperity
02.2022 - Current
National Account Sales Manager
Bioworld Merchandising
09.2015 - 01.2022
Leadership Academy -
Insperity Talent Management
Bachelor of Science - Human Resources Management
Western Governors University
MBA -
Western Governors University