Aymen Abdelrahim
Cleveland,OH
Summary
Dynamic Operations Manager with a proven track record at GDi Services Inc, excelling in project management and team leadership. Successfully enhanced safety protocols, reducing workplace accidents significantly. Skilled in budget management and employee training, fostering high performance and accountability within diverse teams. Committed to driving operational excellence and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
GDi Services Inc
09.2020 - Current
- GENERAL MOTORS-ULTIUM CELLS-LORDSTOWN OH
- GENERAL MOTORS-ULTIUM CELLS2-SPRINGHILL TN
- GENERAL MOTORS-ULTIUM CELLS3-LANSING MICHIGAN
- FORD BLUEOVAL-KENTUCKY
- FORD BLUEOVAL-STATON TN
- TOYOTA-NC
- STELLANTIS-KOKOMO INDIANA
- AESC-FLORENCE SC
- AESC-SMYRNA TN
- pharmaceutical facilities iso5
- Iso5
- Iso7
- cleanroom cleaning
- construction cleaning
- handled all the onboarding(OCIP,CCIP,FEMA)
- executed NMA with local unions(OH,TN,MI,NC,IN,KY,KS)
- I studied and complied with the laborers union laws,cba,building agreements
- handled all material orders
- managed our 3rd party safety team
- enforced safety rules and policies
- OSHA 10
- OSHA30
- ceiling access training
- sensitivity training
- set up and managed all pre employment drug tests
- managed equipment rentals
- billing and Invoicing(textura)
- payroll and certified payroll(LCP TRACKER)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices. pre-job analysis.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Hiring paperwork,i9,verification
- handled the employee write ups, separations with HR.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts
- Reported issues to higher management with great detail.
General Manager
Prestige Petrol
02.2013 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shift Manager
Jimmy Johns Restaurant
12.2008 - 05.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented policies and standard operating procedures for continuous improvement.
Education
No Degree - Electrical Engineering
Cleveland State University
Cleveland, OHSkills
- Project management
- Supply chain management
- Budget management
- Inventory management
- Employee training
- Performance evaluation
- Team building
- Customer service
- Safety protocols
- Contract management
- Communication skills
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Customer relationship management
- Goal setting
- Client relationships
- Inventory control
- Strategic planning
- Schedule management
- Health and safety compliance
- Onboarding and orientation
- Invoice processing
Certification
- First Aid Certification
- OSHA Certified(10&30)
- CPR/AED Certification
- TN Driver's License
- ariel lift Sunbelt 2021
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Operations Manager
GDi Services Inc
09.2020 - Current
General Manager
Prestige Petrol
02.2013 - 01.2018
Shift Manager
Jimmy Johns Restaurant
12.2008 - 05.2012
No Degree - Electrical Engineering
Cleveland State University
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