Aymen Soltani
Summary
“I have developed strong experience in hospitality and aviation by delivering excellent customer service in fast-paced environments. I successfully assisted passengers, resolved service issues efficiently, and contributed to smooth ground operations. My ability to communicate effectively, stay calm under pressure, and work closely with team members helped improve passenger satisfaction and support on-time flight departures.”
Overview
20
20
years of professional experience
Work History
Customer Service Agent/ Ramp Supervisor
Prime Flight Aviation (Frontier Airlines) MSP Airport
Saint Paul MN
04.2024 - 12.2025
Front Desk Supervisor// Duty Manager
InterContinental San Francisco-US
02.2023 - 01.2024
Acting Night Manager/ Front desk supervisor
Golden Tulip Carthage Tunis
02.2014 - 10.2022
FO Agent
Hotel Golden Tulip Carthage
08.2009 - 05.2012
Front Office Trainee
Hotel Golden Tulip Carthage Tunis
09.2007 - 11.2007
Front Office Trainee
RIU Hotels & Resorts Sousse port el kantaoui
07.2007 - 07.2007
Front Office Trainee
Iberostar Phenicia Hammamet
04.2006 - 08.2006
Education
GED -
Csfth Tabarka
Tunisia12.2007
Skills
- Responsible for controlling and auditing of all the receipts and revenues
- - Check the daily night audit report and circulate the necessary reports to management and review the manual posting of the day and adjust any wrong posting and transfer the revenue from Opera to Sun system
- - Check and review the PMs Balance and guest ledger high balance and review the late check-out rooms
- - Audit the rate discrepancy report to ensure that rates charged and zero rate & Comp & HU are approved by the GM or per contract
- - Check and verify all Front Office records such as paid outs, rebates, miscellaneous charges and currency exchange, vouchers, room and rate change vouchers and refund vouchers, to ensure adherence to company policy and report deviations to management
- - Verify the adherence to the standard revenue procedures in accordance with internal policies and report any deviations to management
- - Tally Micros and opera for all micros revenue centers, and do any necessary adjustment
- - Verify the void checks
- - Check the No Show report and follow for any pending No Show
- - Review HK discrepancy report
- - Ensure proper scheduling of outlet cashiers to maintain smooth operation
- - To carry out spot checks in at the Front Desk, telephone operator to ensure adherence to hotel internal control policies
- - Responsible for the proper storage of all guest folios, outlet checks and related records in the record room
- - Produce periodical analysis of revenues, statistics etc
- Oversee the smooth running of Front Office on a day to day basis to achieve high levels of guest satisfaction
- Meet and escort VIP guests
- Monitors daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met
- Ensure daily briefings are carried out each shift and communicate all relevant information to the team members
- Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis Pre-empt guest’s needs
- The preparation of budgets for the Department
- Attend daily operations meeting
- Attend Critiquing meetings monthly and advise Financial Controller and General Manager on discrepancies and ways of improving revenues
- Prepare the necessary reports for the end of month reports as directed by Financial Controller and General
- Having knowledge of entire Reservation Procedure according to International Hotel manual system
- Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager
- Review réservation booked daily
- Review arrival report daily
- Preparation of occupancy forecast
- Customer Service & Passenger Assistance
Excellent Verbal and Written Communication
Conflict Resolution & Problem Solving
Team Leadership & Staff Supervision
Ramp Safety & Ground Operations
Time Management & On-Time Performance
Baggage Handling & Aircraft Loading Coordination
Attention to Detail
Ability to Work Under Pressure
Multitasking in Fast-Paced Environments
Teamwork & Cross-Department Coordination
Operational Decision Making
Basic Computer & Reservation Systems - Fidelio- Opera- GoNow-Skyspeed - outlook etc…
Language
ARABIC- FRENCH- ENGLISH
References
Available upon request
Timeline
Customer Service Agent/ Ramp Supervisor
Prime Flight Aviation (Frontier Airlines) MSP Airport
04.2024 - 12.2025
Front Desk Supervisor// Duty Manager
InterContinental San Francisco-US
02.2023 - 01.2024
Acting Night Manager/ Front desk supervisor
Golden Tulip Carthage Tunis
02.2014 - 10.2022
FO Agent
Hotel Golden Tulip Carthage
08.2009 - 05.2012
Front Office Trainee
Hotel Golden Tulip Carthage Tunis
09.2007 - 11.2007
Front Office Trainee
RIU Hotels & Resorts Sousse port el kantaoui
07.2007 - 07.2007
Front Office Trainee
Iberostar Phenicia Hammamet
04.2006 - 08.2006
GED -
Csfth Tabarka