Aymen Smouni
Brooklyn,NY
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Concierge
Mr C Seaport
Manhattan, NY
02.2021 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
Guest Service Representative
Madison Square Garden, MSG
New York, NY
03.2023 - 01.2024
- Resolved guest complaints in a professional manner.
- Monitored security cameras to ensure safety of customers and staff.
- Handled customer complaints professionally and efficiently.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Managed customer complaints and rectified issues to complete satisfaction.
Sales Lead
Vitamin Shoppe
Manhattan, NY
05.2020 - 01.2021
- Reviewed customer data to determine potential new markets and target customers.
- Maintained relationships with existing clients by providing product updates and information.
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Provided training sessions for new employees on sales techniques, procedures.
- Collaborated with marketing department to ensure effective promotion of products and services.
- Implemented strategies to increase brand awareness among target audiences.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY06-2020
Some College (No Degree) - Economics
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Guest Relations
- Front Office Support
- Guest amenities
- Information Protection
- Credit and cash payments
- Room assignments
- File Management
- Reservations
- Training and mentoring
- Front Desk Management
- POS Systems
- Problem-solving skills
Certification
- 5 star hospitality certification
- OPREA
Languages
English
Native/ Bilingual
Arabic
Full Professional
Timeline
Guest Service Representative
Madison Square Garden, MSG
03.2023 - 01.2024
Front Desk Agent/Concierge
Mr C Seaport
02.2021 - Current
Sales Lead
Vitamin Shoppe
05.2020 - 01.2021
High School Diploma -
New Utrecht High School
Some College (No Degree) - Economics
Borough of Manhattan Community College of The City University of New York