Aymeric Kouassi
Richmond
Summary
Dynamic technology enthusiast with hands-on experience at Beijing Xinqiao Hotel, excelling in systems integration and customer relationship management. Proven ability to enhance service workflows through data analysis and technical troubleshooting, while adapting swiftly in fast-paced environments. Committed to leveraging software development skills to drive innovative solutions in hospitality technology.
Overview
2
2
years of professional experience
Work History
Hospitality Technology Intern
Western Hotel
China, Beijing
05.2019 - 11.2019
- Assisted with the implementation and maintenance of hotel management systems, gaining hands-on experience with software used for booking, billing, and customer data handling.
- Collaborated with IT staff to troubleshoot technical issues, enhancing problem-solving skills and understanding of real-world system support.
- Observed how data privacy and cybersecurity protocols (e.g., guest data protection and compliance with local regulations) are applied in enterprise settings.
- Learned to adapt quickly in fast-paced environments while communicating across departments—skills critical for agile development and cross-functional tech teams.
Technology & Guest Services Intern
Beijing Xinqiao Hotel
China, Beijing
05.2018 - 11.2018
- Supported digital guest experience platforms, including mobile check-in systems and CRM software, understanding backend data flow and user interface responsiveness.
- Gained insight into how legacy systems integrate with modern applications — sparking interest in systems integration and backend development.
- Applied analytical thinking to optimize service workflows, mirroring the logic-based approach used in software engineering.
Education
Associate’s Degree in ACCOUNTING - Accounting And Finance
Berkeley City College
Berkeley, CA01-2023
Associate's Degree in Computer Programming - Computer Information Systems
Berkeley City College
Berkeley, CA01-2025
Skills
- Software development
- Database management
- Systems integration
- Customer relationship management
- Data analysis
- Technical troubleshooting
Languages
French
Native/ Bilingual
English
Full Professional
Chinese (Mandarin)
Professional
Timeline
Hospitality Technology Intern
Western Hotel
05.2019 - 11.2019
Technology & Guest Services Intern
Beijing Xinqiao Hotel
05.2018 - 11.2018
Associate’s Degree in ACCOUNTING - Accounting And Finance
Berkeley City College
Associate's Degree in Computer Programming - Computer Information Systems
Berkeley City College
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