Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

AYN-MARIA LASTER

LOS ANGELES,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Track record of excellent communication and maintaining positive customer relationships.



Overview

44
44
years of professional experience

Work History

Customer Support Specialist (Remote)

Sling by Toast
06.2022 - 07.2024
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Improved service delivery consistency by standardizing response templates for common customer queries.
  • Contributed to product manuals and help sections, making it easier for customers to find solutions independently.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Customer Support Specialist (Remote)

Sling
04.2017 - 06.2022
  • Helped large volume of customers daily, to deliver prompt, professional assistance across phone, email, and live chat platforms.
  • Cultivated exceptional service through positive engagement, active listening, empathetic problem-solving, restoring client confidence in company.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
  • Excelled in both autonomous and collaborative work environments, adapting seamlessly to project needs.
  • Improved service delivery consistency by standardizing response templates for common customer queries.
  • Contributed to product manuals and help sections, making it easier for customers to find solutions independently.
  • Excellent communication skills, both verbal and written.
  • Fostered positive workplace dynamics through respectful interactions, approachability, and proactive assistance.
  • Developed and maintained courteous and effective working relationships.

Customer Support Specialist (Remote)

Screentime Labs
07.2016 - 02.2017
  • Managed high-volume customer interactions with enthusiasm, leveraging strong product knowledge to provide prompt solutions and build lasting client relationships.
  • Employed exceptional listening skills and empathy to address customer concerns effectively.
  • Partnered with diverse departments to resolve customer issues and enhance service standards.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Collaborated with customer support team members to communicate customer needs, leading to enhancements that increased user satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Consistently delivered results while managing multiple priorities in fast-paced settings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Support Specialist (Remote)

Vinted
02.2014 - 07.2016
  • Consistently delivered exceptional service, managing numerous daily customer interactions with enthusiasm and a strong commitment to client satisfaction.
  • Provided timely assistance to customers via email, ensuring a high level of professionalism at all times.
  • Developed strong relationships with customers, resulting in repeat business and positive feedback.
  • Team lead in online forum moderation and management, to help foster a safe environment, for customers' expression of opinions.
  • Overseeing forum volunteers, providing 24/7 support via email and live chat for their questions and issue reporting.
  • Managing member disputes arising from blocked accounts due to unfulfilled swaps, mediated resolutions, reviewed transactions flagged for potential credit card fraud, and took appropriate action including sending notices or blocking profiles for fraudulent activity.
  • Developed self-service content, improving customer access to solutions and reducing support queries.
  • Assisted in planning and executing company outreach initiatives, enhancing community engagement and brand visibility.
  • Worked flexible hours across night, weekend, and holiday shifts.

Forensic Specialist

Pasadena Police Department
01.1993 - 01.2012


  • Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
  • Trained new technicians or other personnel on forensic science techniques.
  • Facilitated seamless transfer of evidence from crime scenes to laboratory.
  • Prepared detailed laboratory reports and documentation of evidence collected.
  • Attended and examined scenes of crimes.
  • Compiled and maintained records of evidence and results of laboratory tests.
  • Conducted thorough examination of evidence for trace elements, fibers and other material evidence.
  • Utilized advanced techniques to identify and analyze evidence.
  • Carried out tests using scientific techniques and processes.
  • Extracted DNA, latent fingerprints and other biological evidence from crime scenes.
  • Took pictures of crime scenes and specific evidence located at scenes.
  • Improved the quality of expert witness testimony through thorough preparation and clear communication in court proceedings.
  • Collaborated with external experts on specialized cases, leveraging unique skill sets to achieve optimal results.
  • Increased the accuracy of forensic findings with meticulous documentation and preservation of evidence.
  • Established strong working relationships with law enforcement agencies, facilitating seamless collaboration on complex cases.
  • Conducted rigorous crime scene investigations, ensuring all relevant evidence was collected, documented, and preserved.
  • Mentored new forensic specialists, sharing valuable experience and insights to help them excel in their roles.
  • Supported law enforcement personnel by providing accurate and timely forensic analysis results for criminal investigations.
  • Participated in ongoing professional training to stay current with advances in forensic technology and best practices within the field.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Police Assistant

Pasadena Police Department
01.1986 - 01.1993


  • Responding to incidents to collect data and take reports.
  • Aided investigations by collecting evidence at crime scenes, preserving its integrity for further analysis.
  • Traffic control of crime scenes and city events.
  • Education of neighborhood watch, and community groups in crime prevention.
  • Issuing citations, vehicle impounds.
  • Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
  • Promoted positive community relations by attending various events as a representative of the police department.
  • Prepared accurate and thorough burglary and theft reports.
  • Developed and maintained courteous and effective working relationships.
  • Provided court testimony to support court decisions.
  • Assisted jail staff with efficiently booking prisoners and completing all reports and system updates.
  • Improved public awareness of crime prevention through organizing and leading informative workshops.
  • Fostered positive relationships with local businesses by addressing their security concerns and providing tailored advice.
  • Responded to non-emergency calls for service, providing timely assistance and support to community members.
  • Facilitated smoother traffic flow during public events by directing vehicles and pedestrians, ensuring safety and orderliness.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Police Cadet

Pasadena Police Department
01.1984 - 01.1986
  • First contact with the public at the Record's counter.
  • Assisting field officers via radio and electronic communication.
  • Handling extremely confidential information at all times.
  • Extensive Data Entry.
  • Filed records and provided recordkeeping duties.
  • Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
  • Processed fingerprint applications.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Library Page

Pasadena Public Library
01.1981 - 01.1984


  • Maintained an orderly, clean and welcoming environment through regular shelf-reading,
  • Placed returned books on proper shelves and in order.
  • Catalogued and sorted books and library materials.
  • Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
  • Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
  • Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources and desired materials.
  • Offered support during children''s programming events by setting up materials, and assisting with cleanup as needed.
  • Actively participated in staff meetings and training sessions to continually improve knowledge of best practices in library services.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Assisted patrons in locating resources, elevating their library experience.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Education

Crime scene reconstruction courses - 2 Years at College or a Technical or Vocational School

Department of Justice
Sacramento, CA

Skills

  • Complaint Handling
  • Customer service excellence
  • Attention to Detail
  • Microsoft Windows and Office
  • Problem-Solving
  • Collaborative Team Player
  • Customer Communication and Empathy
  • Problem-solving abilities
  • Friendly and Patient
  • Live chat support
  • Salesforce
  • Organizational Skills

References

Available on Request

Interests

  • Knitting and Crocheting
  • Fashion
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Volunteering
  • Artificial Intelligence (AI) and Machine Learning
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming
  • Robotics
  • Crafting and DIY Projects
  • Reading

Timeline

Customer Support Specialist (Remote)

Sling by Toast
06.2022 - 07.2024

Customer Support Specialist (Remote)

Sling
04.2017 - 06.2022

Customer Support Specialist (Remote)

Screentime Labs
07.2016 - 02.2017

Customer Support Specialist (Remote)

Vinted
02.2014 - 07.2016

Forensic Specialist

Pasadena Police Department
01.1993 - 01.2012

Police Assistant

Pasadena Police Department
01.1986 - 01.1993

Police Cadet

Pasadena Police Department
01.1984 - 01.1986

Library Page

Pasadena Public Library
01.1981 - 01.1984

Crime scene reconstruction courses - 2 Years at College or a Technical or Vocational School

Department of Justice

Similar Profiles

CREATE PROFILE
AYN-MARIA LASTER