AYNED AVILA
Tampa,FL
Summary
Operation Manager with 7 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
11
11
years of professional experience
Work History
Fraud Client Services Representative
Bank Of America
04.2024 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Served as a key point of contact for customers experiencing identity theft, guiding them through the necessary steps to report incidents and recover their stolen assets.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
Center Operation Manager
American Care Medical Center
11.2017 - 03.2024
- Manage and supervise the operational and administrative function, activities, and projects of the center
- Responsibilities include planning and coordinating the operations of the clinic: Supervising all clinic and office staff, monitoring delivery of patient services, providing excellent customer service and acting as liaison with patients, businesses and physicians.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Enhanced center efficiency by implementing streamlined processes and procedures.
- Established robust performance metrics to evaluate employee success, facilitate goal-setting, and drive continuous improvement efforts.
- Established strong relationships with key stakeholders through effective networking events, presentations, and community outreach efforts.
- Enhanced team collaboration by organizing regular meetings, establishing clear communication channels, and promoting a positive work environment.
- Evaluated employee performance regularly using objective metrics while providing constructive feedback aimed at promoting professional growth.
- Prepared operational and salary budgets.
Business Office Clerk
Image Furniture Services
03.2015 - 11.2017
- Delivered clerical support by handling range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Informed and supported business leaders through consistent communication and administrative support duties
- Checked documentation for accuracy and validity on updated systems.
- Developed correspondence letters, memos, and emails.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Assisted in the development of new policies and procedures to strengthen business operations and increase efficiency.
Data Entry Specialist
Wendover Art Group
09.2013 - 03.2015
- Manage, validate and manipulate order entry in MS Excel with speed and accuracy
- Process data into company's database using QuickBooks
- Successfully coordinated an end-to-end administrative process project involving resources countrywide- work delivered more than 50% ahead of plan.
- Boosted company revenue by identifying growth opportunities and implementing strategic business initiatives.
- Negotiated contracts with vendors to secure favorable terms and cost savings for the company.
- Achieved increased productivity through effective delegation, task prioritization, and resource allocation.
Education
BBA - Business Administration And Management
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR12.2021
Associate of Science - Computer Engineering Technology
Martires De Chile
La Habana, Cuba07.2010
Skills
- Customer Relationship Management
- Schedule Management
- Managing multiple projects
- Fluent in Spanish and English
- Training and Development
- Customer Satisfaction
- B2B
- Office Administration
- Operations management
- Visionary leadership
Timeline
Fraud Client Services Representative
Bank Of America
04.2024 - Current
Center Operation Manager
American Care Medical Center
11.2017 - 03.2024
Business Office Clerk
Image Furniture Services
03.2015 - 11.2017
Data Entry Specialist
Wendover Art Group
09.2013 - 03.2015
BBA - Business Administration And Management
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Associate of Science - Computer Engineering Technology
Martires De Chile