Aynissia Lofton
Port Arthur,TX
Summary
Dynamic retail professional with a proven track record at Christus Health, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and communication skills. Adept at managing inventory and processing transactions efficiently, contributing to a seamless shopping experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Christus Health
09.2022 - Current
- Barista in the coffee shop
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Retail Sales Associate
Christus Health
10.2018 - 03.2020
- Barista in the coffee shop
- Restock shelves in Jewelry department
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Replenishment Associate
Kohls Department Store
12.2014 - 01.2015
- Restock sales floor
- Work as cashier when needed
- Clean dressing rooms
- Resolved customer inquiries by locating items, providing product information, and offering additional assistance as needed.
- Assisted in loss prevention efforts by accurately tracking high-value items during stocking processes and reporting irregularities to management.
- Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for display.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
Server
Cheddars
04.2013 - 05.2013
- Greeting and Seating customers
- Take orders
- Provide attentive service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Retail
Market Basket
08.2010 - 11.2012
- Provided a positive customer experience with fair, friendly, and courteous service
- Stocker in the dairy department
- Barista in the coffee shop
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
Education
Associates Degree in Medical Assisting - Medical Assisting
Herzing University
Kenosha, WI01-2020
High School Diploma -
West Brook Senior High School
Beaumont, Tx06-2010
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Computer skills
- Great communication
- Time Management
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Registered Medical Assistant
Awards
I received a Texas Scholar award when I graduated from West Brook High School ; I received an award /certification For making the Deans List at Herzing University .
Timeline
Retail Sales Associate
Christus Health
09.2022 - Current
Retail Sales Associate
Christus Health
10.2018 - 03.2020
Replenishment Associate
Kohls Department Store
12.2014 - 01.2015
Server
Cheddars
04.2013 - 05.2013
Retail
Market Basket
08.2010 - 11.2012
Associates Degree in Medical Assisting - Medical Assisting
Herzing University
High School Diploma -
West Brook Senior High School
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