Ayo-ola Durosimi
Willingboro,United States
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Conduent
02.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Personnel
Cakes And Cream
06.2011 - 12.2017
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Updated affirmative action plan to comply with federal guidelines.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Planned and launched large-scale events that boosted employee participation by 80%.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Customer Care Representative
Digitrack
01.2008 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Education
Bachelor of Science - Economics
Lagos State University
Lagos NigeriaSkills
- Improvement Recommendations
- Operational Efficiency
- Administrative Support
- Data Communications
- Customer Satisfaction
- Office Support
- Accurate Recordkeeping
- Job Analysis
- Complex Problem-Solving
- Constructive Feedback
Timeline
Customer Care Representative
Conduent
02.2021 - 03.2023
Customer Service Personnel
Cakes And Cream
06.2011 - 12.2017
Customer Care Representative
Digitrack
01.2008 - 01.2011
Bachelor of Science - Economics
Lagos State University
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