Ayo Raiford-Barrett
Miami Lakes,United States
Summary
Talented Server bringing skills in order and table management, payment processing and upselling. Always current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Server
Darden Restaurants Inc-Yard House
Hallandale, Florida
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Head Server Shift Leader
Brimstone Restaurant Group
Doral , FL
01.2021 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server/Trainer Resource Person
Brinker (Chili's Sports Bar And Grill)
Miami Lakes, Florida
08.2019 - 11.2020
- Trained and mentored 17 new personnel hired to fulfill various roles.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of the company and it's employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, to increase efficiency and exceed training goals, resulting in a 97% increase in customer satisfaction (analysis based on customer surveys).
Education
Bachelor of Science - Political Science
Spelman College
Atlanta, GA05.2000
Skills
- Special Requests and Substitutions
- Menu Memorization and Presentation
- Covid Symptom Screening
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Team Player
- Cool Under Pressure
- Able to Lift 80 Pounds
- Specials Promotion and Upselling
- High-Volume Dining
- Transactions and Cash Handling
- Warm and Friendly
- Suggestive Selling
- Guest Satisfaction
- Anticipating Guest Needs
- Contamination Prevention
Timeline
Server
Darden Restaurants Inc-Yard House
05.2022 - Current
Head Server Shift Leader
Brimstone Restaurant Group
01.2021 - Current
Server/Trainer Resource Person
Brinker (Chili's Sports Bar And Grill)
08.2019 - 11.2020
Bachelor of Science - Political Science
Spelman College
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