AYO WILKINSON
Summary
I am a very professional individual skilled in a wide range of customer service and problem handling techniques, offering over 25 years of well-honed skills. I am a self-starter who is able to quickly adapt to new assignments through self-study or required training. I boast an outgoing personality, excellent public relation skills and perform equally well as a cooperative team member or independently. I am seeking a challenging position with a growth-oriented organization that will result in a long-term association.
Overview
27
27
years of professional experience
Work History
Sales Lead Key Holder
THE VITAMIN SHOPPE
11.2021 - Current
- Utilize outstanding communication and customer service skills in a fast-pace environment to provide exceptional service by assisting customers with purchasing decisions, problem resolution and to enhance the overall guest experience.
- Act as a direct support for the Management Team to ensure policy compliance, all productivity goals are met and safety guidelines are adhere to by all team members.
- Solicit sales of new or additional services or products.
- Follow loss and prevention standards to minimize risk.
- Receive and unload weekly shipments to be placed in stockroom and on shelves.
Assistant Store Manager
TD BANK
11.2018 - 11.2021
- Manage the day-to-day service, sales and operational objectives of Branch and ensure all established sales revenue goals and credit quality standards are met.
- Direct and coordinate Branch activities involving responsibility and accountability to minimize operational risk in accordance with Bank and Regulatory standards and policies.
- Adhere to and comply with all applicable Federal and State Laws, Regulations and Guidance including those related to Anti-Money Laundering, Bank Secrecy Act and US Patriot Act.
- Approve specific high dollar amount transactions including wire transfers, bank checks and hold releases based on authority limits.
- Actively seek to ensure the safety of all Team Members and Customers by administering and coordinating required emergency procedures in the event of a Robbery or Medical Emergency by providing clear and accurate directions.
- Host daily, weekly and monthly team meetings to discuss customer satisfaction results, goals, policy changes and provide associate recognition.
- Identify and report all suspicious activity including fraud.
- Lead by example and coach team members to focus on the Customer Experience by having needs-based conversations and offering financial solutions to meet our customers needs. Partner with Store Leadership to achieve both branch and individual performance metrics responsible for making sound decisions and timely problem resolution.
- Evaluates employees in accordance with HR guidelines •
- Efficiently address customer complaints and inquiries, ensuring prompt resolution and high levels of customer satisfaction.
Travel Consultant
AMERICAN EXPRESS
07.2018 - 09.2018
- Organize memorable and exquisite travel itineraries and vacations for high-level clients.
- Provide exemplary customer service to new and existing clients.
- Research, plan and execute customized travel experiences and accommodations.
- Respond to clients questions, issues and complaints in a timely manner and find appropriate solutions when needed.
- Adhere to all State and Federal Regulations to ensure compliance with all travel accommodations made for clients.
Senior Client Service Representative
BANK OF AMERICA
11.2004 - 07.2018
- Provide a quality customer experience by utilizing excellent oral and written communication skills to build and maintain new and existing relations and process financial transactions accurately and efficiently.
- Ensure customer privacy and adhere to fraud prevention and security procedures.
- Handle service request using companies established policies and procedures to meet their needs and ensure customer satisfaction.
- Assist Management with daily morning huddles to drive day-to-day operational excellence, coach teammates and ensure compliance of state and federal regulations and policies and procedures.
- Identify sales opportunities through meaningful conversations and position bank products to meet their needs.
Head Bartender/ Server
Top Hop Bar & Grill
01.2006 - 07.2009
- Check identification of customers to verify age requirements for purchase of alcohol.
- Take beverage orders from serving staff or directly from patrons.
- Mix ingredients, such as liquor, soda, juice and water to prepare cocktails and drinks.
- Serve snacks or food items to customers seated at the bar.
- Prepare cash receipts after establishments close, and make bank deposits.
Customer Service Representative
BED BATH & BEYOND
01.2002 - 11.2004
- Exceed customer's expectations by providing "best in class" customer service and a pleasant and fulfilling shopping experience.
- Process customer transactions through the register and assist with returns at the customer service desk.
- Package customer purchases for removal from the store (includes wrapping and bagging) Ensure all items intended for purchase are identified and properly scanned. Execute activities related to store initiatives to offer customers additional products and services (i.e. special sale items.
- Process freight and incoming shipments.
Head Cashier
K-Mart
08.2000 - 01.2002
- Department store cashier with supervisory responsibilities including perform store opening, closing and shift changes.
- Engage with customers in a sincere and friendly manner.
- Analyze purchases for signs of fraud.
- Resolve service issues in a timely manner.
Sales and Service Manager
SUNRISE VEGETARIAN RESTAURANT
07.1997 - 07.2000
- Provide high-quality customer service, perform general cashier duties and act in a management capacity on weekends.
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations and follow all appropriate health codes.
- Maintain a clean and safe environment including kitchen, dining area and bathrooms at all times.
- Handle all guest complaints and inquiries.
Education
Associate of Arts - Business Administration
BROWARD COLLEGE
Davie, FLGED - High School Diploma
Plantation High School
Plantation, FL12.2000
High School Diploma - High School Education
Victor Dixon High School
Mandeville, Manchester07.2000
Skills
- Creative Problem Solver
- Self-motivated
- Strong client relations
- Exceptional communication skills
- Quick learner
- Process Implementation
- Staff development leadership
Timeline
Sales Lead Key Holder
THE VITAMIN SHOPPE
11.2021 - Current
Assistant Store Manager
TD BANK
11.2018 - 11.2021
Travel Consultant
AMERICAN EXPRESS
07.2018 - 09.2018
Head Bartender/ Server
Top Hop Bar & Grill
01.2006 - 07.2009
Senior Client Service Representative
BANK OF AMERICA
11.2004 - 07.2018
Customer Service Representative
BED BATH & BEYOND
01.2002 - 11.2004
Head Cashier
K-Mart
08.2000 - 01.2002
Sales and Service Manager
SUNRISE VEGETARIAN RESTAURANT
07.1997 - 07.2000
Associate of Arts - Business Administration
BROWARD COLLEGE
GED - High School Diploma
Plantation High School
High School Diploma - High School Education
Victor Dixon High School