Summary
Overview
Work History
Education
Skills
Timeline
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AYOBAMIDELE ADALUMO

Edmond,OK

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Sales Representative

Sunder Energy
12.2019 - 11.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Bartender FOH

Topgolf USA
12.2017 - 11.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.

Front Desk Assistant

Target
08.2016 - 11.2017
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Identified communication channels to set roadmap to distribute information.
  • Conducted research to assist with routine tasks and special projects.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Monitored staff performance and provided feedback and guidance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Stored guest valuables in safe and individual boxes for security.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored hotel's budget and financial records.

Education

Bachelor of Science - Bio Engineering

University of Central Oklahoma
Edmond, OK
08.2024

Skills

  • Account Management
  • Sales Closing
  • Customer Needs Assessment
  • Lead Prospecting
  • Account Development
  • Account Servicing
  • Lead Generation
  • Client Account Management
  • Customer Retention
  • Records Management
  • Sales Forecasting
  • Sales Consultation
  • Customer Service
  • Business Development
  • Sales Development
  • Proposal Development
  • Revenue Generation
  • Competitor Research
  • Client Service
  • Network Development
  • Process Improvement
  • [Type] Industry Knowledge
  • Strategic Planning
  • Territory Growth
  • Complex Problem-Solving
  • Interpersonal Communication Skills
  • Staff Training
  • Closing Talents
  • Relationship Selling
  • Expense Reporting
  • Product Promotions
  • Sales Expertise
  • Regulatory Compliance
  • Prospecting Skills
  • Customer Relations
  • [Type] Industry Expertise
  • Personnel Training
  • [Type] Marketing
  • Strategy Development
  • Negotiation Tactics
  • Retention Strategies
  • Promotional Planning
  • Systems and Software Expertise
  • Performance Improvement
  • Product and Service Sales
  • Product Merchandising
  • Customer Success Management
  • Relationship Building
  • Contract Negotiations
  • Product and Service Knowledge
  • Customer relationship building
  • Social media savvy
  • Goal setting
  • Objection handling
  • Adaptability
  • Upselling and cross-selling
  • Sales presentations
  • Conflict resolution
  • Team collaboration
  • Self-motivation
  • Multitasking
  • Closing techniques
  • Strong communication
  • Time management
  • Market research
  • Product knowledge
  • Performance tracking
  • Networking abilities
  • Emotional intelligence
  • Prospecting clients
  • Active listening
  • CRM proficiency
  • Cold calling
  • Decision making
  • Sales strategy development
  • Territory management
  • Customer Assistance
  • Inventory Management
  • Loss Prevention
  • Cash Handling
  • Retail Merchandising
  • Store Organization
  • Payment Processing
  • Decision-Making
  • Store Opening and Closing
  • Friendly and Helpful
  • Repair Cost Estimation
  • Basic Mathematics
  • Speech Clarity
  • Microsoft Applications Proficiency
  • Merchandise Recommendations
  • Staff Support
  • POS Software
  • Register Opening and Closing
  • Energy and Physical Stamina
  • Gift Wrapping
  • Reliable and Responsible
  • Informed Product Selections
  • Exceeding Customer Expectations
  • Item Ticketing and Pricing

Timeline

Sales Representative

Sunder Energy
12.2019 - 11.2023

Bartender FOH

Topgolf USA
12.2017 - 11.2019

Front Desk Assistant

Target
08.2016 - 11.2017

Bachelor of Science - Bio Engineering

University of Central Oklahoma
AYOBAMIDELE ADALUMO