Ayodeji Alao

Provided punctual, polite valet services to uphold professional standards.

Answered Patients' questions about Hospital amenities and services.

Arranged special transportation for Patients and booked taxis and patient access vehicles as needed

• Welcoming patients & guests, and assisting with loading/unloading of their personal effects when discharged

As the first and last impression for patients and guests during their hospital visit, your team continuously and consistently elevates the patient experience

• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
• Warmly greeted patients and visitors and made each feel welcome.
• Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.

• Trained and supervised staff to provide highest level of customer service.
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
• Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
• Planned, organized and managed events, following client specifications to enhance satisfaction.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.