Ayodeji Olojo
I.T Specialist
Crofton,MD
Summary
Dependable and goal-oriented IT Specialist with 5+ years of experience maintaining in house IT systems and providing comprehensive customer support. Self-motivated and attentive with good interpersonal and problem-solving abilities. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand and meet company goals utilizing consistent and organized practices.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
I.T Support Specialist
Cole And Associates
Sterling, VA
01.2021 - Current
- Evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured over 20 hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with users to verify optimal user satisfaction following support engagement and problem resolution.
- Exceeded goals through effective task prioritization and great work ethic
- Monitored company inventory to keep stock levels and databases updated
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Tech and Platform Associate
Spinlet
Lekki, Lagos
06.2018 - 12.2020
- Worked with creators and developers on digital streaming platform to provide excellent user experience
- Performed content management and quality assurance
- Provided valuable technical support for both creators and users via email and phone calls
- Performed regular platform analysis to identify and escalate issues to developers for timely resolution
- Configure and Managed over 50 company IT assets
- Onboarded new users and gave them training in IT best practices
- Performed daily/weekly routine systems maintenance, including updates, virus and malware scan, hardware repair and software patches
- Worked with developers on new UX designs and ideas that would improve user experience
- Weekly/Monthly data analysis to run report on content performance.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Improved operations through consistent hard work and dedication
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Collaborated with team members to achieve target results
I.T Support Specialist
GLOBAL DIAGEO BUSINESS SERVICES
Ikeja, Lagos
05.2016 - 06.2017
- Engaged cross functionally with different business units, business applications and processes
- Installed and configured over 100 systems including laptops, desktops, tablets, printers and telephones.
- Provided valuable technical support for multiple end-users across multiple company locations for hardware and software issues by consulting with users via Service Now ticketing system, email or phone calls
- Provided remote desktop support for multiple end-users across multiple company locations
- Onboarded new users and gave them training in I.T best practices
- Performed data migration, email configuration and network mapping for end-users at multiple company locations
- Performed daily/weekly preventive maintenance, including virus scans, checking and cleaning of workstations, printers, network equipment and other peripherals
- Data center administration
- Managed issue resolution including prioritization on time sensitive problems and escalations
- Perform network management to include allocating, deploying, coordinating and monitoring of end-user systems
- Solved problems, resolved errors and ensured end-user satisfaction
- Performs other duties, tasks or projects as requested and assigned by supervisor or management
Education
Diploma - Network Systems Administration
Sheridan Technical College
Hollywood, FL 01.2015 - 01.2016
Bachelor of Arts - Psychology With History
University of Ghana
Ghana 05.2009 - 06.2014
Skills
- System Administration
Certification
- Red Hat Certified Systems Administrator
Timeline
- Red Hat Certified Systems Administrator
02-2022
I.T Support Specialist
Cole And Associates
01.2021 - Current
Tech and Platform Associate
Spinlet
06.2018 - 12.2020
I.T Support Specialist
GLOBAL DIAGEO BUSINESS SERVICES
05.2016 - 06.2017
- Comptia A+
11-2015
- Microsoft Certified Technology Specialist
06-2015
Diploma - Network Systems Administration
Sheridan Technical College
01.2015 - 01.2016
Bachelor of Arts - Psychology With History
University of Ghana
05.2009 - 06.2014
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