Summary
Overview
Work History
Education
Skills
Music
Languages
Timeline
Generic

Ayodele Enitan

Kennedale,TEXAS

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

3
3
years of professional experience

Work History

Supervisor

Ravin Security
09.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Business Analyst

Citibank
11.2022 - 05.2023
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Generated business intelligence reports to inform strategic decision-making.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Deployed predictive analytics models to forecast future trends.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Developed and maintained data warehouses and data marts to support business operations.

CSR Supervisor

AppleOne Employment Services
01.2021 - 04.2022
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Assessed customer service data to identify and address improvement opportunities.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.

Supervisor

Imade Security
02.2021 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity

Education

Speech Therapist - Speech Education

Gray Spring International
United Kingdom
07.2017

Bachelor of Arts - English Education

Lagos State University
Nigeria
05.2015

Skills

  • Business Planning
  • Predictive and Preventive Maintenance
  • Morale Improvements
  • Data analysis
  • Strategic planning
  • Predictive modeling
  • Project finance
  • Data Mapping

Music

I DO Music as a Profession 

Languages

English
Full Professional

Timeline

Business Analyst

Citibank
11.2022 - 05.2023

Supervisor

Imade Security
02.2021 - 11.2021

CSR Supervisor

AppleOne Employment Services
01.2021 - 04.2022

Supervisor

Ravin Security
09.2020 - Current

Speech Therapist - Speech Education

Gray Spring International

Bachelor of Arts - English Education

Lagos State University

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Ayodele Enitan