Ayojemi Greene
Summary
A result-oriented professional with 16 years experience in administrative skills seeking to contribute to an organization's success. Skilled in team building and facilitating an atmosphere that promotes a high-level of competencies while balancing optimum productivity. Self-starter with excellent oral and written communication skills and a proven team player with the ability to work with people at all levels of an organization.
Professional with strong background in administrative support, ready to contribute effectively to organizational success. Known for reliability, adaptability, and results-driven approach, ensuring smooth operations and seamless collaboration within teams. Expertise in managing schedules, coordinating meetings, handling communications, and maintaining records. Strong organizational skills and problem-solving abilities make valuable asset in any administrative setting.
Overview
20
20
years of professional experience
Work History
CYP Operations clerk
Department of NAVY
07.2024 - 11.2024
- Duties are related to record keeping and reporting, liaison with families and programs, and collection and monitoring of fees and supplies
- Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP (e.g., CDC, CDH, SAC, YP, R&R, USDA)
- Ensures child registration and enrollment paperwork is complete and current
- Ensures that all USDA food program records are accurate, up-to-date and readily available
- Reviews and submits completed paperwork for background checks
- Maintains office files and records
- Conducts research of records and follows up in order to resolve discrepancies and problems
- Provides front desk coverage, logs children in and out of the facility, and informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures
- Assists with dissemination of information to CDH providers regarding training schedules, certification process, application status, and USDA reporting requirements
- Receives and screens visitors and incoming telephone calls.
- Collects fees and charges and records payments in accordance with proper procedures
- Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures
- Responsible for monitoring all supplies and resources
- Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect
- Responded to inquiries from callers seeking information.
Veteran Service Representative
Department of Veterans Affairs
12.2022 - 09.2023
- Performed paralegal and claims processing duties to ensure veterans receive their federal benefits due to their service
- Conducted interviews with veterans, representatives, advocates, and stakeholders via telephone, emails, and written correspondence
- Educated claimants of all evidence requirements needed to further process a claim for benefits and assisted claimants with completion of the application and other forms
- Made determinations as to eligibility for the type of benefit sought to include questions relating to adequacy of military service; adequacy of medical evidence and lay testimony to establish a claim; and evaluates evidence of income, net worth, employability, dependency, and relationship
- Analyzed, developed, and requested required evidence for claims requiring a rating decision
- Requested examinations, reexamination or opinions to determine the existence of, or to evaluate disabilities resulting from diseases or injuries to ensure appropriate evidence is received from which to adjudicate the claim
- Applied and interpreted VA laws, including veterans case law, existing statutes and procedures, precedent rulings, and state law to ensure accurate and prompt claim adjudication
- Utilized various electronic data processing (EDP) systems for inputting data; for claims processing, monitoring, adjudication; and for correspondence preparation to inform the claimant and any representative/advocate of the decision and the basis for the action taken
- Granted federal clearance to access federal databases but not limited to National Archives and Social Security Administration
Patient Service Representative
New York University Medical Center
01.2005 - 08.2021
- Conferred with customers by telephone or in person to provide information about products or services, took and entered orders, cancelled accounts, and obtained details of complaints and issues
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken if applicable
- Resolved customers' service or billing complaints by performing various activities such as exchanging merchandise, issuing refunds, or adjusting bills as needed
- Reviewed claims adjustments with vendors, examined defective parts, and approved or disapproved vendors' claims
- Assisted in the scheduling of additional exams if warranted within the NYU Medical/Dental System and externally with various City and County Health Departments and Veteran Hospitals
- Analyzed patient claims to determine if diseases and/or injuries were incurred or aggravated by military service or other in the line of duty occupations (federal, state, local, or private sector) for purposes of compensation, treatment, or hospitalization
- Determined applicable benefits based on service connection entitlements and pensions etc
- Assisted patients with the obtaining of benefits based on disabilities and needs to include medical and dental treatments
- Worked with other stakeholders to address the needs of patients requiring additional services (automobile and home adaptations, etc.)
- Communicated with local Veteran Service Organization and advocacy groups to coordinate care, treatment, and the obtaining of benefits
- Prepared written correspondence, reports, memoranda and other documents and briefings for senior management officials that supported actions or recommendations
- Served as a trainer by providing hands-on training to newly hired staff members
- Worked with internal and external stakeholders to determine eligibility for federal or state-administered benefits, such as: disability, education, housing, medical and/or veterans benefits for disabled veterans, while working with various insurers for state, county, and private sector employees
- Knowledgeable on the application of federal and state laws required in the processing of claims pertaining to a service disability or benefit program
- Coordinated with various offices to gather additional evidence when necessary to build case files or request records from record holders
- Routinely answered questions from senior management, fellow coworkers, and patients regarding claims and errors in files/records
- Performed, ordered and/or evaluated diagnostic tests to identify and assess patients' conditions, report symptoms, or changes in patients' conditions, and maintained accurate detailed reports/charts
- Analyzed evidence, both medical and legal documents to determine additional care/treatment needs and benefits
- Maintained accurate file records and reports to support decisions
- Expertly interpreted on many occasions complex laws, regulations and written guidelines to include Federal, State or County laws and internal NYU policies necessary in the determination of benefits and treatment
- Interacted daily both orally and in writing with people from various socioeconomic, cultural, and diverse backgrounds to provide advice/guidance on case processing procedures, program policies, benefits, and other program related matters while also managing a large volumes of work
- Instructed other employees on prioritizing workloads
- Knowledgeable on multiple computer platforms to include Microsoft Office, various databases, and file management
Citizens Teacher
Citizens Schools
01.2016 - 12.2016
- Created age appropriate daily lesson plans in accordance with the approved New York City Public School's curriculum
- Interacted with children from various religious, cultural, and socioeconomic backgrounds
- Utilized various technological tools in my lessons plans
- Communicated with school administrators (Principal and Superintendents) as well as parents and various local and state social services and human services
- Implemented lessons based on the various needs of the students to include those with learning deficiencies and other disabilities
- Managed a classroom of 30 students independently using positive behavior management strategies
Union Shop Steward
01.2014 - 12.2015
- Ensured contractual and negotiated terms were adhered to by both the union and the bargaining members based on the collective bargaining agreement
- Served as a representative to bargaining members facing disciplinary actions to include suspensions and terminations
- Expertly served as a liaison between management and bargaining employees
- Summoned on numerous occasions to answered questions related to contractual and legal rights, filings and processing of grievances, and interpretations of the collective bargaining agreement
- Worked with management on recruitment strategies, position classifications, and other human resources related matters such as prohibited personnel practices
- Conducted job and environmental safety analysis with management officials in the preliminary developmental stages leading to the generating of vacancy announcements focusing on qualifications required and compensation
- Utilized and expertly interpreted various rules, regulations, laws, and SOPs to determine accurate job classification and benefit package
- Received and approved vacancy announcements prior to their placement on the public facing websites
- Applied fundamental Human Resource Management laws, principles, systems, policies, methods, and practices to provide comprehensive staffing and placement services while advising managers, supervisors, and other HR professional on technical issues involving recruitment and placement actions
- Coordinated with hiring/management officials by providing advisory services on controversial and complex HR issues relating to positions, recruitment, promotional placement, personnel action, and compensation
- Conducted presentations on behalf of the Union on issues affecting the workforce in which managers of all levels were in attendance
- Communicate technical human resources issues orally and in writing to organizational leaders via emails and memorandums
Education
Bachelor of Arts - Psychology & Minor in Education
York College
Brooklyn, NYBachelor of Arts - Psychology & Minor in Education
York College
Jamaica, NY09-2021
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Access
- Publisher
- Adobe Acrobat
- Dentrix Dental Software
- Axium
- Typing Speed (45-55 WPM)
Additional Credentials - Technical Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)
- 45-55 WPM
- Adobe Acrobat
- Dentrix Dental Software
- Axium
Timeline
CYP Operations clerk
Department of NAVY
07.2024 - 11.2024
Veteran Service Representative
Department of Veterans Affairs
12.2022 - 09.2023
Citizens Teacher
Citizens Schools
01.2016 - 12.2016
Union Shop Steward
01.2014 - 12.2015
Patient Service Representative
New York University Medical Center
01.2005 - 08.2021
Bachelor of Arts - Psychology & Minor in Education
York College
Bachelor of Arts - Psychology & Minor in Education
York College
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