Ayoluwa “Joy” White

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Improved patient flow through office by redesigning check-in and check-out processes.
• Monitored and analyzed patient feedback to identify areas for improvement in service delivery.

• Spearheaded comprehensive business analytics and financial forecasting for healthcare startups, resulting in data-driven growth strategies and sustainable business models

• Managed end-to-end insurance credentialing processes for healthcare providers and organizations, ensuring compliance and maximizing revenue potential

• Developed and implemented customized business models for medical practices, focusing on operational efficiency and scalable growth strategies

• Created detailed financial projections and startup analyses for new healthcare ventures, enabling informed decision-making and strategic planning

• Office Management
• Human Resource Management
• Ordered Medical Supplies and Expense Management
• Medical Assistant Duties & Certification
• Medical Claims management & Patient Account Reconciliation
• Marketing Campaign Development & Management

• Optimized team performance through effective communication, training, and leadership techniques.
• Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
• Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
• Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
• Enhanced project efficiency by streamlining processes and implementing innovative strategies.
• Championed quality assurance initiatives to ensure adherence to industry standards in service delivery.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Educated staff on organizational mission and goals to help employees achieve success.