Ayomide Akinde
Dallas,GA
Summary
Professional communicator with strong background in creating compelling narratives and managing media relations. Known for results-driven approach, fostering collaboration within teams, and adapting to evolving needs. Skilled in strategic planning, content creation, and crisis management, with keen ability to build positive relationships with stakeholders. Recognized for reliability, flexibility, and focus on achieving impactful outcomes.
Overview
7
7
years of professional experience
Work History
Public Relations Intern
Sports Media Inc
08.2025 - Current
- Developed press releases and media kits to enhance brand visibility.
- Collaborated with cross-functional teams to ensure consistent messaging across platforms.
- Increased awareness of company services and products with implementation of PR strategies.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Produced monthly reports highlighting PR campaign results, informing client communications and future strategy adjustments.
- Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
Client Service Consultant
Charles Schwab & Co
05.2023 - 06.2024
- Maintained comprehensive knowledge of investment products and services.
- Delivered tailored financial solutions to meet diverse client needs.
- Enhanced client engagement through proactive communication strategies.
- Collaborated with cross-functional teams to improve service delivery processes.
- Served as a trusted advisor to both internal stakeholders and external clients alike on matters pertaining to overall account health.
- Participated in regular training sessions to stay current on industry trends, best practices, and product advancements for optimal customer support delivery.
- Maintained detailed records of client interactions in CRM system, enabling efficient follow-up and ongoing relationship management.
- Resolved complex client inquiries efficiently, ensuring satisfaction.
Customer Service Representative
Kroger
08.2018 - 09.2020
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented process improvements that reduced wait times during peak hours significantly.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with team members to optimize inventory management and product displays.
- Maintained product knowledge to address customer questions and promote sales effectively.
Education
Bachelor of Arts - Communications
Paul Quinn College
Dallas, TX08-2026
Skills
- Press release development
- Cross-functional collaboration
- PR strategy implementation
- Customer satisfaction enhancement
- Team training and onboarding
- Conflict resolution techniques
- Client engagement
- Internal communications
- PR strategy development
- Digital communications
- CRM system management
- Financial product knowledge
Timeline
Public Relations Intern
Sports Media Inc
08.2025 - Current
Client Service Consultant
Charles Schwab & Co
05.2023 - 06.2024
Customer Service Representative
Kroger
08.2018 - 09.2020
Bachelor of Arts - Communications
Paul Quinn College