Ayomide Ashade
Odenton,MD
Summary
Organized and dependable candidate with strong knowledge of office administration and skills to aid employees and department staff. In-depth understanding of customer service, data entry, and file management. Ready to apply over 10 years of experience to new professional challenges with a growth-oriented organization.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Program Coordinator
Children’s National Hospital
05.2021 - 07.2023
- Developed and maintained relationships with external partners to facilitate program operations.
- Maintained consistent and efficient flow of human resources information throughout departments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Delivered departmental orientation, program training, and education to keep participants knowledgeable about programs and provide necessary skills to participate productively in compliance with company’s operations standards outlined in contract agreement, operations manual, and employee handbook.
- Tracked and reported expenses accurately to manage program budgets.
- Oversaw staff schedules and assignments to handle programming demands.
Administrative Support Assistant
Bay Community Support Services
02.2017 - 05.2021
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
- Managed filing system, entered data, and completed other clerical tasks.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Associate
Tech Mahindra Ltd
04.2011 - 12.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Offered customer advice and assistance, paying attention to special needs or wants of over 60 customers per day.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Bachelor of Science - Business Administration
Moshood Abiola Polytechnic
Ogun State Nigeria 01.2002 - 12.2008
Skills
- Experienced in managing departmental budgets and personnel administration
- Ability to work in high-energy and demanding environment
- Knowledge of recruitment, onboarding, and offboarding processes
- Office management skills, diligence, and problem-solving skills
- High level of interpersonal skills to handle sensitive and confidential situations
- Proficient in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and MS Access
- Excellent written and verbal communication skills
- Strong organizational and planning skills when working in fast-paced environment
- Extensive knowledge of office administrative procedures uses and operation of standard office equipment at level acquired through 10 years of related experience
Timeline
Program Coordinator
Children’s National Hospital
05.2021 - 07.2023
Administrative Support Assistant
Bay Community Support Services
02.2017 - 05.2021
Customer Service Associate
Tech Mahindra Ltd
04.2011 - 12.2015
Bachelor of Science - Business Administration
Moshood Abiola Polytechnic
01.2002 - 12.2008
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