Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayomide Olujimi

Beasley

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Foundever
09.2025 - Current
  • Handled escalated customer complaints with professionalism, resulting in increased retention rates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Fax reviewer

Russell Tobin
01.2025 - 07.2025
  • Assist with coverage research and benefit verifications
  • Provide feedback and coaching to associates on potential data errors
  • Payer data expert
  • Conduct quality review of final product prior to payment and sending to provider
  • Ensuring data quality by reviewing program documents prior to delivering them to the providers office

Customer Service Representative

Connexus
12.2024 - 02.2025
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.

Case Manager

Russell Tobin
08.2024 - 12.2024
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Documented customer interactions accurately in CRM systems for effective follow-up.
  • Managed high call volume with exceptional professionalism and efficiency.

Customer Service Representative

Twinkle Postal & Shipping Logistics
12.2023 - 08.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively.
  • Maintaining professionalism and a positive attitude under pressure while resolving disputes or conflicts.

Internship/Copywriter

Mediacraft Associate
06.2023 - 12.2023
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Writing of stories.
  • Uploading stories in the backend.
  • Creation of compelling content for website landing pages, blog posts, press articles, and email newsletters.
  • Managed competing deadlines with efficiency.
  • Created content for websites and online publications.

Education

Bachelor of Arts - History and Diplomatic Studies

Olabisi Onabanjo University
12-2022

High School Diploma - undefined

Barachel Model College
08.2018

Skills

  • Time management
  • Great computer skills
  • Effective communication skills
  • Writing
  • Fast learner
  • Active listening
  • Attention to detail
  • Customer service
  • Risk analysis and management
  • Problem Solving
  • Call center experience
  • Microsoft Excel
  • Multitasking
  • Customer support

Certification

  • Introduction to Data Analysis, Coursera
  • Excel Basis For Data Analysis, Coursera

Timeline

Customer Service Associate

Foundever
09.2025 - Current

Fax reviewer

Russell Tobin
01.2025 - 07.2025

Customer Service Representative

Connexus
12.2024 - 02.2025

Case Manager

Russell Tobin
08.2024 - 12.2024

Customer Service Representative

Twinkle Postal & Shipping Logistics
12.2023 - 08.2024

Internship/Copywriter

Mediacraft Associate
06.2023 - 12.2023

High School Diploma - undefined

Barachel Model College

Bachelor of Arts - History and Diplomatic Studies

Olabisi Onabanjo University

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