AYOMIDE OWONIBI
Houston,TX
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Planet Fitness
06.2022 - Current
- Supervising day-to-day operations to meet performance, quality and service expectations.
- Completing regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentoring team members to enhance professional development and accountability in workplace.
- Creating employee schedules to align coverage with forecasted demands.
- Recruiting, interviewing, hiring and providing training to employees.
- Defining clear targets and objectives and communicating to other team members.
- Successfully managing budgets and allocating resources to maximize productivity and profitability.
- Using industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of costumer preferences.
Customer Service Representative
Working Solutions
01.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Paralegal
Alonge Law Firm PLLC.
12.2020 - 01.2022
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Education
Training Certificate - Adjuster
First Choice Adjuster School
Houston, TX10.2021
Bachelor of Arts - Mass Communication
Bowen University
Osun State, Nigeria07.2019
High School Diploma -
Bodija International College
Ibadan, Nigeria07.2015
Skills
- Staff Supervision
- Operational Standards
- Administrative Support
- Strategic Planning
- Excellent Communication Skills
- Efficient and Detail-Oriented
- Paperwork Assistance
- Product Branding
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Microsoft Office Expertise
Timeline
Assistant Manager
Planet Fitness
06.2022 - Current
Customer Service Representative
Working Solutions
01.2022 - 05.2022
Paralegal
Alonge Law Firm PLLC.
12.2020 - 01.2022
Training Certificate - Adjuster
First Choice Adjuster School
Bachelor of Arts - Mass Communication
Bowen University
High School Diploma -
Bodija International College
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