Ayomikun Oyekoya
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mayberry Gardens Assisted Living And Memory Care Homes
04.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Administrator
Comforter Healthcare Services
03.2021 - 04.2022
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Dickinson High School
Dickinson, ND05.2019
Skills
- Data Entry
- Information Security
- Scheduling
- Report Generation
- Call Management
- Data Collection
- Complaint Resolution
- Conflict Mediation
- Process Optimization
- Problem-Solving Abilities
- Microsoft Excel
- Customer Relations
Timeline
Customer Service Representative
Mayberry Gardens Assisted Living And Memory Care Homes
04.2022 - Current
Office Administrator
Comforter Healthcare Services
03.2021 - 04.2022
High School Diploma -
Dickinson High School
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