Ayomikun Oyekoya
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mayberry Gardens Assisted Living And Memory Care Homes
2022.04 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Administrator
Comforter Healthcare Services
2021.03 - 2022.04
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Dickinson High School
Dickinson, ND05.2019
Skills
- Data Entry
- Information Security
- Scheduling
- Report Generation
- Call Management
- Data Collection
- Complaint Resolution
- Conflict Mediation
- Process Optimization
- Problem-Solving Abilities
- Microsoft Excel
- Customer Relations
Timeline
Customer Service Representative
Mayberry Gardens Assisted Living And Memory Care Homes
2022.04 - Current
Office Administrator
Comforter Healthcare Services
2021.03 - 2022.04
High School Diploma -
Dickinson High School
Similar Profiles
Phoebe ThompsonPhoebe Thompson
Activity Assistant at Mayberry Gardens Assisted Living and Memory Care HomesActivity Assistant at Mayberry Gardens Assisted Living and Memory Care Homes
Kevin TroutKevin Trout
Caregiver at Serenity Gardens Assisted Living And Memory CareCaregiver at Serenity Gardens Assisted Living And Memory Care
Mariamu SackorMariamu Sackor
Server at Bethesda Gardens Assisted Living and Memory CareServer at Bethesda Gardens Assisted Living and Memory Care