Ayomilekan Adeloye
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
12.2020 - Current
- Functioning as a liaison officer with extensive management skills and exquisite sales initiative
- Creating and implementing performance metrics, including reporting and analysis to improve weekly sales, employee performance and ensure continuous improvement
- Identifying and implementing areas for improvement to ensure improved service quality and best practice
- Preparing schedules and ensuring that the restaurant is properly staffed for all shifts as needed
- Leading, managing and delivering the Perfect Guest Experience each shift: dine-in, take-out and delivery and guest recovery
- Ensuring operational and health and safety standards are in place and adhered to each and every shift
- Measuring and evaluating service standards by using various feedback tools to develop and implement plans for continuous service improvement
- Controlling operation and labour costs through an effective approach to schedules, Forecasting, budgets, purchasing decisions and inventory control while also addressing creative solutions to generate revenue in order to maximize profits
- Recruiting and hiring, training, evaluating, leading, motivating and coaching employees to ensure that established basic and cultural standards are met.
General Manager
Circle K(QSR)
01.2019 - 08.2020
- Developed relationships with customers and provided mentorship and coaching to the team to ensure employee proficiency
- Reviewed market analyses and sales reports to determine customer needs, and volume potential, and developed sales campaigns to accommodate the goals of the company
- Motivated and led staff regarding, store cleanliness, department job lists, health and safety practices, dress code, staff relations and compliance with organizational policies and procedures
- Spearheaded new hire training and the onboarding experience in-store
- Recruited and selected exceptional staff and assisted with staff development through, succession planning, performance appraisals, and fair and consistent leadership
- Formulated strategies to optimize functionality of ingredients, nutritional, quality, regulatory, customer needs, production efficiency and overall excellence
- Responsible for the Profit and Loss accountability for Food and Beverage front of house operations based on approved budgets
- This includes providing input into the annual budget process and regular re-forecasting throughout the year and weekly profitability reporting
- Offered customer service training and guidance to team leaders and ensured the delivery of operational excellent customer service for all departments
- Ensured compliance with food handling requirements and regulations
- Ensured a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
- Maintaining daily operational services as required.
Sanitation Supervisor
Beverly Processing
03.2018 - 11.2018
- Managed, facilitated and worked with the sanitation team and related departments to ensure the sanitation program of the facility is maintained
- Trained production and sanitation employees on proper cleaning and sanitation procedures
- Supervised sanitation team and coordinated cleaning activities with other departments
- Liaised with external vendors and contractors related to facility sanitation upkeeps
- Helped in deviation investigation, root cause analysis, and corrective and preventive actions to resolve cleaning and sanitation related issues
- Assessed and evaluated sanitation training's effectiveness and made recommendations to improve effectiveness as needed
- Supervised and supported all sanitation activities to promote the ongoing confidence in the safety of our products
- Co-ordinate's with all staff, contractors and suppliers to properly control, minimize costs while maintaining high good manufacturing practices standards to keep in operation at all times
- Monitored results and facilitated timely and effective response
- Helped to ensure compliance with all applicable Company and/or Regulatory requirements and standards by contributing to the development, implementation, and maintenance of Sanitation department programs, policies, and procedures.
Unit Manager
Waffle House
03.2015 - 03.2018
- Coordinated the hiring and training of all team members in accordance with the company's needs and policies
- Ensured a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
- Lead all phases of food preparation, operation planning and expenditures, budgeting, costing and maintaining proper inventory levels
- Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Maintained a strong focus on achieving and/or exceeding revenue targets, within acceptable labor and food cost and service standard parameters
- Ensured that all food products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's operating hours
- Communicated and maintained performance standards for interaction with customers and managed staff to anticipate, reduce or eliminate complaints from customers
- Coordinated food and beverage operations with other branch managers and acted to establish and maintain interdepartmental relations with other stores
- Demonstrated teamwork and hands-on involvement by assisting in front-line activities when needed.
Volunteer
The Shed
02.2013 - 06.2016
- Participated in fundraising activities
- Led and managed various initiatives to raise funds and promote wellbeing of visible minorities
- Provided guidance and served as a mentor to youths by counseling and managing different behavioral patterns
- Provided support services including but not limited to; Assisted youths with daily activities, academic projects, sports and fitness programs
- Maintained strict confidentiality in all situations except when required to ensure that a proper resolution is provided abuse, neglect or threats were evident.
Customer Service Manager
National Population Commission
01.2009 - 02.2013
- Developed and maintained strong client relations by identifying and creating strategies to continuously exceed client expectations
- Served as a primary point of contact for the day-to-day operations
- Responsible for overseeing the execution of the clients and external stakeholders needs and upholding contract obligations
- Ensured a high standard of performance and strong customer service focus from employees
- Monitored business margins on a monthly basis to ensure profitability and efficiency
- Created, managed and participated in emergency management plans with the security team and direct staff during incident response activities
- Provide disciplinary action, mentoring, and professional development to all frontline staff
- Maintained effective communication, information flow, rapport between all team members
- Assisted with recruiting, hiring, training and developing team members
- Used data and feedback to develop a customer-focused strategy to elevate the customer experience and drive overall customer expectation
- Collaborated with other managers to foster a diverse, inclusive, and collaborative environment which focused on delivering high levels of team member engagement and high performance
- Proactively identified and integrated mitigation plans to support operational gaps, and ensured relevant updates to existing processes and procedures
- Provided guidance and instruction to the team in the resolution of customer support issues and disputes
- Collaborated cross-functionally with different teams on new initiatives and workflows that support the delivery of customer support outcomes with broader organizational success in mind.
Education
Bachelors of Art in Business Administration -
University of Ado
01.2009
Skills
- Inventory management and control
- Performance management
- Business Administration
- Account Management
- Process Automation
- Customer Retention
- Financial Administration
- Staff Supervision
- Customer Relationship Management
- Project Management
- Schedule Management
- P&L Management
- Workflow Planning
- Expense Control
- Staff Development
- Recruitment
- Employee Scheduling
- Interpersonal Skills
Certification
- Servsafe Certification
- Valid driver's license
Timeline
General Manager
Panda Express
12.2020 - Current
General Manager
Circle K(QSR)
01.2019 - 08.2020
Sanitation Supervisor
Beverly Processing
03.2018 - 11.2018
Unit Manager
Waffle House
03.2015 - 03.2018
Volunteer
The Shed
02.2013 - 06.2016
Customer Service Manager
National Population Commission
01.2009 - 02.2013
Bachelors of Art in Business Administration -
University of Ado