Ayomitide Oluyemisi
Houston,TX
Summary
Highly skilled team-oriented individual with exceptional presentation, project management, and risk oversight abilities. Additionally a Scrum Master proficient in efficient communication and leadership of high-performance teams. Acknowledged expert in task prioritization and workflow optimization. Passionate Information Security Specialist committed to aligning security architecture plans and processes with both security standards and business objectives.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Success Specialist
Health Trust WorkForce Solutions
05.2023 - Current
- Collaborate effectively with other members of the credentialing team, human resources, compliance, and provider relations
- Verify professional credentials, licensure, and certifications, with Primary Source Verification tools and understand the requirements of various healthcare organizations and insurance plans
- Implement healthcare regulations such as HIPAA, and accreditation standards to ensure compliance through the credentialing process
- Deliver engaging training for new hires, ensuring a smooth onboarding process and accelerating time-to-productivity
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Representative
Sitel, Intuit (TurboTax)
11.2022 - 05.2023
- Assist Customers with tax preparation inquiries during Tax season
- Managed customer accounts and documented customer cases with Salesforce
- Utilized Salesforce and CCP to manage incoming client calls and chats
- Promoted to Resolution Desk within 1 month of hire helping clients with issues that couldn't be resolved at lower level
- Promoted to Security team to assist with clients who may have been victims of Fraud and Identity Theft
Career Agent
Vasu Agency
07.2021 - 10.2022
- Successfully sell, upsell, and educate on the importance of Life insurance to an average of 25 new and existing clients weekly
- Analyze life insurance benefit packages over Zoom to see best fit for clients & their families
- Work with Marketing team to develop and Implement marketing strategies to improve sales with proven success
- Awarded top Producing new hire agent under 90 days
Physical Therapy Assistant
Richbec Therapy Services
09.2018 - 12.2019
- On site Physical Therapy assistant, working one-on-one with 6-8 patients daily
- Successfully Participated in marketing Analysis for the company to reach out to potential patients
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
Education
CompTIA
Scrum Alliance
Bachelor of Science - Biochemistry
Bowen University
Lone Star College System
Spring, TX 01.2016 - 05.2018
Skills
- Agile Framework Implementation
- Data Analysis and Presentation
- Project Management
- Identity and Access Management
- Customer/Client Resolution
- Windows and Mac OS
- Easy Retro
- Agile Metrics Tracking
- Sprint Planning
- Threat Intelligence Analysis
Certification
Certified ScrumMaster, Scrum Alliance, 03/2024
CompTIA a+ Cyber, CompTIA, 09/2024
Timeline
Customer Success Specialist
Health Trust WorkForce Solutions
05.2023 - Current
Customer Service Representative
Sitel, Intuit (TurboTax)
11.2022 - 05.2023
Career Agent
Vasu Agency
07.2021 - 10.2022
Physical Therapy Assistant
Richbec Therapy Services
09.2018 - 12.2019
Lone Star College System
01.2016 - 05.2018
CompTIA
Scrum Alliance
Bachelor of Science - Biochemistry
Bowen University
Similar Profiles
Twan'ya AlexanderTwan'ya Alexander
RN, PCU/Step-Down Travel Registered Nurse at HCA/HEALTH TRUST WORKFORCE SOLUTIONSRN, PCU/Step-Down Travel Registered Nurse at HCA/HEALTH TRUST WORKFORCE SOLUTIONS
Victoria OrtaVictoria Orta
Intensive Care Registered Nurse at Health Trust Workforce SolutionsIntensive Care Registered Nurse at Health Trust Workforce Solutions
Tamala DavisTamala Davis
Emergency Room Registered Nurse at Health Trust Workforce SolutionsEmergency Room Registered Nurse at Health Trust Workforce Solutions