Ayona Grissom
R
Sikeston,MO
Summary
Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. High-energy Job Title offering over Number years of Industry experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill. Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as Type to transport materials and assist production teams. Skilled Production Worker offering Number years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations. Hardworking Job Title offering Number+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals. Highly trained Production Line Worker versed in safe hand and power tool operation. Skilled in reading and interpreting schematics. Efficient professional known for having attention to detail and excellent record of teamwork. Dependable Job Title focused on maximum productivity and quality. Proficient at assessing parts and finished products for defects. Recognized for excellent attendance record and energetic attitude. Knowledgeable Job Title versed in safety issues and cross-trained in multiple job areas. Determined professional bringing expertise in Type production over Number-year background in Industry. Committed Job Title with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
17
17
years of professional experience
Work History
Cashier/ Food Line Worker
Jersey Mike's Subs
Sikeston, MO
03.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
Machine Operator
Alan Wire Company
Sikeston, MO
04.2022 - 03.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Assessed readings from recording instruments, Type and other indicators and watched for warning signals.
- Contributed to reduced waste generation by implementing recycling initiatives within the workspace.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Complied with company and OSHA safety rules and regulations.
- Compiled reports analyzing performance data and presented findings and results.
- Checked quality of Product or Service by frequent chemical analysis.
- Suggested specific ideas for process, productivity and safety improvements.
- Replenished materials and supplies as needed to maintain production.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Quickly shut down equipment in emergency situations following protocols.
- Operated and controlled Type, Type and Type equipment.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Machine Operator
Volt Workforce Solutions
Columbia, MO
03.2020 - 08.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Assessed readings from recording instruments, Type and other indicators and watched for warning signals.
- Contributed to reduced waste generation by implementing recycling initiatives within the workspace.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Complied with company and OSHA safety rules and regulations.
- Compiled reports analyzing performance data and presented findings and results.
- Checked quality of Product or Service by frequent chemical analysis.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Suggested specific ideas for process, productivity and safety improvements.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
- Replenished materials and supplies as needed to maintain production.
- Operated and controlled Type, Type and Type equipment.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Quickly shut down equipment in emergency situations following protocols.
- Adjusted control settings to manage chemical reactions, Type and Type settings.
- Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
- Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Kept detailed production records and identified hold-ups.
- Operated machining equipment safely with team of operators.
- Controlled manufacturing plant operations using SCADA software.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Verified conformity of processes and conditions for Type systems.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Observed indicators to determine factors such as Type and Type.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Placed orders for materials and equipment with vendors.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Collaborated with team members to optimize production processes and improve overall performance.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Food Service Worker
Pancheros Mexican Grill
Columbia, MO
06.2019 - 03.2020
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Utilized POS system to receive and process food and beverage orders.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Cleaned and organized kitchen, dining and service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Increased daily sales by upselling menu items based on customer preferences.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Developed and maintained positive relationships with customers to enhance service.
- Observed diners to respond to additional requests and determine when meal completed.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Processed customer payments and balanced cash drawers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Learned other teammates' work tasks to train as backup.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Participated in regular trainings to stay current on industry best practices and trends.
- Greeted customers and answered inquiries regarding menu items and specials.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Adjusted food preparation methods in accordance with customer requests.
- Greeted customers at counter to fulfill requests and answer questions.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Set up and broke down food service lines quickly to maintain service flow.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Cashier
Sam's Club
Columbia, MO
10.2018 - 03.2020
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Answered questions about store policies and addressed customer concerns.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Processed refunds and exchanges in accordance with company policy.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Welcomed customers and helped determine their needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Stocked, tagged and displayed merchandise as required.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Cashier
Wingstop
Columbia, MO
07.2018 - 10.2018
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Answered questions about store policies and addressed customer concerns.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Processed refunds and exchanges in accordance with company policy.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Welcomed customers and helped determine their needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Cashier/Waitress
Fuzzy Taco Shop
Columbia, MO
10.2017 - 03.2018
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Identified and resolved discrepancies and errors in customer accounts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Met with chef to review daily specials and menu changes.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Trained new servers on restaurant policies and procedures.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Informed customers about daily and seasonal specials.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Housekeeping
University Hospital - University Health System
Columbia, MO
01.2017 - 01.2018
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Collaborated with maintenance and housekeeping teams.
- Performed general housekeeping and cleaning tasks.
- Trained housekeeping staff on cleaning protocols.
- Reviewed housekeeping supply charts and inventories.
- Followed sanitation and good housekeeping practices.
- Resolved complaints regarding housekeeping and room service.
- Oversaw discipline, safety and good housekeeping systems.
Housekeeping
ManpowerGroup
Columbia, MO
09.2016 - 01.2017
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Collaborated with maintenance and housekeeping teams.
- Performed general housekeeping and cleaning tasks.
- Trained housekeeping staff on cleaning protocols.
- Reviewed housekeeping supply charts and inventories.
- Followed sanitation and good housekeeping practices.
- Resolved complaints regarding housekeeping and room service.
- Oversaw discipline, safety and good housekeeping systems.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Placed orders for housekeeping supplies and guest toiletries.
- Enforced housekeeping standards to comply with cleaning regulations.
- Inspected rooms for damages and sufficient housekeeping practices.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Managed housekeeping, supplies and operational reporting for Type facility.
- Performed general housekeeping duties by organizing and tidying warehouse.
- Worked with housekeeping team to resolve issues or questions.
- Picked up debris and trash and performed basic housekeeping.
- Collaborated with housekeeping team to streamline processes and improve efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Assisted with light housekeeping duties as well as running errands.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
Home Health Aide
Phoenix Home Care & Hospice
Columbia, MO
05.2016 - 09.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided direct personal care and administrative services to clients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Researched and recommended community resources to meet clients' needs.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
PCP
Home Health Care Aid
Columbia, MO
05.2015 - 09.2016
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Macy's
Cape Girardeau, MO
09.2008 - 01.2009
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
Rue 21
Sikeston, MO
11.2006 - 10.2007
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
Secretary
Mers Goodwill
Sikeston, MO
06.2007 - 08.2007
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Created and updated records and files to maintain document compliance.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information to customers.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Facilitated communication between departments for improved collaboration and project success.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Screened visitors and issued badges to maintain safety and security.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
Education
GED -
Missouri Department of Education
Columbia, MO02.2023
Skills
POS Systems
Product Recommendations
Cash Register Operation
Returns processing
Customer Assistance
Product restocking
Drawer balancing
Payment Processing
Customer Service
Cash Handling
ID Verification
Payment Collection
Proficient in [Software]
Records Maintenance
Payment posting
Refunds and exchanges
Retail Merchandising
Staff Mentoring
Expense Tracking
Organizational abilities
Point of sale operation
Purchase assistance
Point of Sale proficiency
Issue Resolution
Point-of-sale system operation
Conflict Resolution
Cash Drawer Balancing
Spirit, wine, and beer expertise
Currency counting
Loyalty Program Promotion
Loss Prevention
Cleaning and sanitizing
Guest inquiries
Identification checks
Liquor regulations and compliance
Time management skills
Cash register systems
Refund handling
Regulatory Compliance
Customer service excellence
Staff Training
Customer Relations
Order Taking
Cash handling expertise
Sales expertise
Money Handling
Cash handling and management
Order Packaging
Merchandise Restocking
POS system operations
Report Preparation
Liquor Law Compliance
Written and verbal communication
Reliability and punctuality
Fraud Prevention Awareness
Sales Techniques Mastery
Complex Problem-Solving
Basic Math Competence
Work Ethic and Integrity
Patience and Empathy
Professionalism and Courtesy
Promotions and Discounts Understanding
Customer Transactions
Cash Register Operations
Price Verification
Creative Thinking
Honest and Dependable
Professionalism
Point of Sale Software
Cooperative Attitude
Excellent Communication
Product Scanning
Microsoft Office
Return and Exchange Processing
Merchandise Packaging
Work Task Prioritization
Self Motivation
Active Listening
Teamwork and Collaboration
Reliability
Timeline
Cashier/ Food Line Worker
Jersey Mike's Subs
03.2023 - Current
Machine Operator
Alan Wire Company
04.2022 - 03.2023
Machine Operator
Volt Workforce Solutions
03.2020 - 08.2021
Food Service Worker
Pancheros Mexican Grill
06.2019 - 03.2020
Cashier
Sam's Club
10.2018 - 03.2020
Cashier
Wingstop
07.2018 - 10.2018
Cashier/Waitress
Fuzzy Taco Shop
10.2017 - 03.2018
Housekeeping
University Hospital - University Health System
01.2017 - 01.2018
Housekeeping
ManpowerGroup
09.2016 - 01.2017
Home Health Aide
Phoenix Home Care & Hospice
05.2016 - 09.2016
PCP
Home Health Care Aid
05.2015 - 09.2016
Sales Associate
Macy's
09.2008 - 01.2009
Secretary
Mers Goodwill
06.2007 - 08.2007
Sales Associate
Rue 21
11.2006 - 10.2007
GED -
Missouri Department of Education