Ayona Kemp
Cleveland
Summary
Administrative Assistant with 10+ years of experience excels in document validation, benefits administration, and customer service. Known for innovative problem-solving and a detail-focused approach, enhancing workflow efficiency while ensuring accuracy and compliance. Aspires to leverage skills in software troubleshooting and account management to further streamline administrative processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ENROLLMENT ASSISTANT
Cognosante/ASM Research
06.2024 - 04.2025
- Streamlined enrollment processes, enhancing client satisfaction. Collaborated with cross-functional teams to optimize workflows and reduce processing time.
- Provided personalized assistance to clients, ensuring smooth enrollment experiences. Addressed inquiries promptly and resolved complex issues with empathy.
DOCUMENT VALIDATION/REGISTRATION INTAKE
Support Services Group
02.2021 - 02.2023
- Conducted thorough and accurate document validation and registration intake process to ensure compliance and data accuracy.
- Identifying and resolving any issues or discrepancies in the document validation and registration intake process to ensure data accuracy and compliance with government regulations.
MULTI GAME DEALER
Jack's Casino
10.2019 - 01.2023
- Multi game dealer
- Brand ambassador
- Provided exceptional customer service to ensure a memorable and enjoyable experience for all casino patrons
- Managed customer complaints and resolved issues in a timely and satisfactory manner
COLLECTIONS SPECIALIST/CUSTOMER SERVICE
Huntington Bank/CSA Collections
10.2016 - 02.2018
- Organized list according to severity of delinquency
- Reviewed terms of sale or loans
- Negotiated payment arrangements with delinquent customers to bring accounts current.
- Provide exceptional customer service to address customer inquiries and resolve any issues regarding their delinquent accounts.
- Maintain accurate records of customer interactions and transactions
- Skip tracing to locate collateral for possible repossession
CUSTOMER SERVICE
Concentrix/IOS
11.2015 - 03.2016
- Trouble shooting IOS software issues
- Resolve customer complaints and concerns in a timely and satisfactory manner to ensure a positive customer experience and maintain customer loyalty.
- Maintain a comprehensive knowledge base of iOS software issues and their solutions in order to provide prompt and accurate assistance to customers.
Education
Computer Science
Lakeland Community College
Cleveland, OH04.2010
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Shaw High School
Cleveland, OH08.2000
Skills
- Medical Terminology
- Microsoft Office
- Windows
- Microsoft Excel
- Salesforce
- AWS
Certification
- MEDICAL SECRETARY CERTIFICATION IN MEDICAL RECORDS, BILLING, CODING AND TERMINOLOGY CIDMA
- NOTARY COMMISSION Ohio S.O.S
Accomplishments
Small business owner specializing in document preparation and management.
Timeline
ENROLLMENT ASSISTANT
Cognosante/ASM Research
06.2024 - 04.2025
DOCUMENT VALIDATION/REGISTRATION INTAKE
Support Services Group
02.2021 - 02.2023
MULTI GAME DEALER
Jack's Casino
10.2019 - 01.2023
COLLECTIONS SPECIALIST/CUSTOMER SERVICE
Huntington Bank/CSA Collections
10.2016 - 02.2018
CUSTOMER SERVICE
Concentrix/IOS
11.2015 - 03.2016
Computer Science
Lakeland Community College
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Shaw High School
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