Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayonna Fentress-Parham

Manassas,Virginia

Summary

Dynamic Store Manager with a proven track record at Walmart, excelling in customer service and operations management. Enhanced team performance through effective training and mentoring, achieving significant revenue growth. Skilled in inventory control and problem-solving, fostering a positive shopping experience while maintaining high standards of efficiency and safety.

Overview

17
17
years of professional experience

Work History

Store Manager

Walmart
08.2019 - Current
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Co Manager

Walmart
11.2018 - 08.2019
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.

Assistant Manager

Walmart
01.2015 - 11.2018
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Cashier/Department Manager

Walmart
05.2012 - 01.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 56%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

House Keeper

Old Dominion University
05.2008 - 05.2012
  • Verified cleanliness and organization of storage areas and carts.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned and stocked 25 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Waxed and polished wood floors and other woodwork.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Education

High School Diploma -

Commonwealth Challenge Program
Virginia Beach, VA
01.2007

Associate of Science - Business

Tidewater Community College
Norfolk, VA
02.2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Store opening and closing
  • Inventory control
  • Operations management
  • Policies and procedures

Timeline

Store Manager

Walmart
08.2019 - Current

Co Manager

Walmart
11.2018 - 08.2019

Assistant Manager

Walmart
01.2015 - 11.2018

Cashier/Department Manager

Walmart
05.2012 - 01.2015

House Keeper

Old Dominion University
05.2008 - 05.2012

High School Diploma -

Commonwealth Challenge Program

Associate of Science - Business

Tidewater Community College

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Ayonna Fentress-Parham