Ayonna Fields

• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Collaborated with team members to share best practices, improving overall call center performance.
• Analyzed call center data to identify trends and opportunities for process improvement initiatives.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to provide accurate information and support to customers.

Delivered exceptional customer service for improved client satisfaction and repeat business.

• Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
• Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
• Verified customers' legal to purchase products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.