Customer Service Representative bringing top- notch skills in oral and written communication,active listening and analytical problem- solving skills. Enhances customer service by employing service oriented behaviors,understanding customer desires and providing customized solutions to build loyalty.
-Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and a ppropriately representing and supporting the company's mission.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered Constant flow of customer calls with minimal wait times.
-Maintained customer satisfaction with forwarding -thinking strategies focused on addressing customer needs and resolving skills.