Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayonna Hardeman

Covington,GA

Summary

Customer Service Representative bringing top- notch skills in oral and written communication,active listening and analytical problem- solving skills. Enhances customer service by employing service oriented behaviors,understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart
Covington , GA
03.2023 - Current

-Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and a ppropriately representing and supporting the company's mission.

Remote Customer Service Representive

Igor
Atlanta, GA
03.2020 - 12.2022

- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Assurant
Atlanta, GA
06.2018 - 02.2020

- Answered Constant flow of customer calls with minimal wait times.

-Maintained customer satisfaction with forwarding -thinking strategies focused on addressing customer needs and resolving skills.

Education

Associate of Science -

Ultimate Medical Academy - Clearwater
Clearwater, FL
03-2024

High School Diploma -

Newton High School
Covington, GA
05-2020

Skills

  • Inbound and outbound
  • Calling
  • Complaint Resolution
  • Good Listening skills
  • Strategic Sales Knowledge
  • Creative Problem solving
  • Written and Verbal communication
  • Ability to work independently
  • Good Listening skills
  • Adaptability
  • Customer Relations
  • Effective Listening
  • Critical Thinking
  • Great Motivation
  • Focus

Timeline

Sales Associate

Walmart
03.2023 - Current

Remote Customer Service Representive

Igor
03.2020 - 12.2022

Customer Service Representative

Assurant
06.2018 - 02.2020

Associate of Science -

Ultimate Medical Academy - Clearwater

High School Diploma -

Newton High School
Ayonna Hardeman