Ayonna Imoh
Metro Detroit,MI
Summary
Results-driven Business Analyst with expertise in Data Analysis, Process Improvement, and Stakeholder Engagement. Proficient in identifying inefficiencies and generating actionable insights to enhance Operational Effectiveness. Strong ability to collaborate with Cross-Functional Teams to achieve strategic objectives and optimize performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Business Analyst - Payment Integrity Recovery
City of Hope
03.2025 - 10.2025
- Enhanced collaboration and workflow efficiency through effective IT and operations communication.
- Created comprehensive training documentation for clinical trials, ensuring clarity and accessibility.
- Developed training materials to boost staff proficiency in new systems and processes.
- Led system upgrades and implementations, aligning operations with industry best practices.
- Redesigned revenue cycle workflows, yielding significant improvements in service delivery.
- Conducted gap analyses to identify discrepancies, driving actionable improvement recommendations.
Business Analyst
Molina Healthcare
06.2023 - 07.2024
- Enhanced provider satisfaction by finalizing settlements through thorough claim data analysis.
- Improved financial outcomes by recommending cost-saving strategies and streamlining processes.
- Supported informed decision-making by maintaining comprehensive healthcare data for policy development.
- Identified cost-saving opportunities through SQL report preparation and claim data analysis.
- Oversaw healthcare information management, engaging stakeholders to understand data needs effectively.
- Facilitated data-driven decisions by analyzing business requirements and performance metrics.
Senior Business System Analyst
Michigan Medicine
09.2022 - 01.2023
- Enhanced operational efficiency through system specification creation and implementation.
- Resolved system issues by collaborating with developers and end-users effectively.
- Contributed to reliable applications via comprehensive software development and testing support.
- Identified process improvement opportunities by documenting business processes and system changes.
- Facilitated user adoption by preparing detailed end-user documentation for new systems.
- Evaluated third-party applications to ensure compatibility and improve system performance.
Senior Business Analyst
Conifer Health Solutions
03.2022 - 08.2022
- Reduced error audits and JIRA tickets by 10% through streamlined account verification.
- Defined project requirements through effective meetings with internal and external teams.
- Acted as liaison between business units and software vendors for technical requests.
- Enhanced efficiency in patient financial services through targeted process improvements.
- Optimized workflows by leading process mapping initiatives across multiple departments.
- Mentored junior analysts, promoting best practices in business analysis methodologies.
Business Analyst
Conifer Health Solutions
04.2018 - 03.2022
- Enhanced clarity by documenting functional and technical requirements thoroughly.
- Improved business understanding by translating IT concepts for operations staff.
- Ensured system changes met requirements through rigorous user acceptance testing.
- Streamlined processes by proposing system enhancements for future business needs.
- Supported change recommendations by analyzing data using SQL and agile methodologies.
- Generated insights for strategic decisions by analyzing complex data with SAS and SQL.
Payroll Analyst
Suddenlink Communications
03.2017 - 03.2018
- Reduced payroll errors by 15% through accurate LOA reporting in PeopleSoft HRMS.
- Implemented system enhancements with IT, integrating new markets into PeopleSoft.
- Ensured payroll accuracy by analyzing pre-processing reports for data integrity.
- Streamlined payroll processes, enhancing reporting accuracy for over 300 employees.
- Improved departmental policies and procedures by developing comprehensive business requirement documentation.
Client Service Analyst
Mercer HR Services
03.2015 - 03.2017
- Increased compliance accuracy by training analysts on regulatory processes.
- Optimized data processing through daily SQL management of case workflows.
- Generated $8,000 income boost by resolving accounts receivable efficiently.
- Enhanced team collaboration, ensuring service level agreements were consistently met.
- Ensured financial statement accuracy before pension plan disbursements and audits.
- Streamlined administrative tasks by effectively utilizing SQL for data management.
Education
Bachelor of Arts - Business Administration And Management
Texas A&M University-Central Texas
Killeen, TXSkills
- Database querying
- Advanced Excel proficiency
- ServiceNow
- JIRA
- Databricks
- Proficient in DB2
- Visio
- SharePoint
- Agile methodology
- Technical writing
Certification
- CBAP - Certified Business Analysis Professional - In Progress
Timeline
Senior Business Analyst - Payment Integrity Recovery
City of Hope
03.2025 - 10.2025
Business Analyst
Molina Healthcare
06.2023 - 07.2024
Senior Business System Analyst
Michigan Medicine
09.2022 - 01.2023
Senior Business Analyst
Conifer Health Solutions
03.2022 - 08.2022
Business Analyst
Conifer Health Solutions
04.2018 - 03.2022
Payroll Analyst
Suddenlink Communications
03.2017 - 03.2018
Client Service Analyst
Mercer HR Services
03.2015 - 03.2017
Bachelor of Arts - Business Administration And Management
Texas A&M University-Central Texas