AYOOLA AJELE LAWRENCE
Glenwood,IL
Summary
Accomplished Clinical Research Associate with 7 years of experience performing and documenting pre-study site evaluations, regulatory document collection, interim monitoring and study close-out visits. Diligent in performing studies aligned with good clinical practices, study-specific requirements and clinical monitoring plans. In-depth knowledge of company procedures, regulatory requirements and quality standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Snr Clinical Research Associate
AbbVie Inc
02.2018 - Current
- Coordinates all aspects of the study including recruitment, consent, screening, scheduling, and tracking and provides study updates to study participants throughout the conduct of the study
- Submits or partners with a regulatory coordinator to submit study related documents, study protocols and study protocol amendments to the IRB per policy and procedure
- Ensures procedural documentation is accurate, complete, and in compliance with institutional, local, state and federal guidelines and regulations related to clinical research
- May administer more complex structured tests and questionnaires according to research study protocols
- May utilize study-related technology and equipment as part of assessment procedures
- May collect and enter data into study case report forms and/or electronic data capture system and respond to queries in a timely manner
- May collect, process and ship potentially biohazardous specimens
- Provide ongoing study status updates, responds to questions and may create summary report(s) for distribution to PI, Administrator, Office of Research Affairs, Sponsor and Compliance throughout the conduct of the study
- Organize and participate in auditing and monitoring visits & report unanticipated problems (protocol deviations, adverse events, and serious adverse events)
- Partner with PI(s), sponsor, compliance, clinical staff and manager to identify and improve more complex processes as it relates to the conduct of the research study
- May provide oversight, training and coaching to less experienced staff
- Support Client Productions with implementation of batch record files & label changes
- Manage all activities necessary to design clinical labels including Supporting R&D initiatives and compliances
- Reviews clinical study protocols to determine label requirements and engage with CSPMs to provide design options Use and maintenance of a global phrase library and global IT system to design and approve clinical labels
- Provide support with clinical label inspection, when needed
- Strong working knowledge of Win 7 and 10 desktop support and maintenance.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
Administrative Assistance
Alliance Health Care Inc
10.2014 - 08.2016
- Reviewing files and records to answer requests for information
- Provided elbow support to front desk clerk and admin
- Assisted front desk nurse in scheduling patients for procedures
- Compiling records of office activities & maintaining filing systems while also controlling basic accounting functions such as checking invoices transcribe and schedule orders
- Assisted in choosing the right navigation while tracking patient event and procedures
- Navigate through the Cumulative Dose Tracking activity to know the right amount of dose to safely administer to patient
- Assisted in Designing Epic training program for FTE onboarding to the Epic Clinical Support Center
- Active Directory administration (Grant permissions to/Add/Move/Delete users)
- Outlook/Exchange administration; Office 365 workstation
- Installed, configured, maintained, monitored and troubleshoot associated end user workstation hardware/software, telephones, network peripheral devices and networking hardware/software products
- Troubleshoot and performed on-site analysis, diagnosis and resolution of complex PC problems
- Received and responded to incoming calls, pages, tickets and/or emails regarding PC and/or other hardware/Software problems.
- Supported special financial and business projects with administrative assistance.
- Supported loan officers with administrative assistance.
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
- Facilitated smooth transitions between executive leadership roles by supporting interim periods with reliable administrative assistance.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Acquired proper equipment, refreshments and supplies for meetings.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Coordinated trainings for new team members, overseeing onboarding details.
- Expertly coordinated logistics for functions both within and outside of organization.
Production Associate
Pac Moore Corporate Headquarters
02.2014 - 03.2015
- Examine products to verify conformance to quality standards for GMPs & BRC Policies
- Helps Fabricate, Assembles and Test on Parts & Production, Food's Packaging & Shipment
- Investigate shipment and site work leaving domestic to international countries including machines, equipment and vehicle
- Investigate machines, equipment, Magnet's, and products are all cleaned and meet the state standard
- Record information such as the number of products tested, meter readings, and dates and times of product production.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Implemented cost-saving measures by identifying inefficiencies within the production process and recommending solutions.
- Managed inventory levels to minimize waste and ensure timely delivery of raw materials for the production process.
- Coordinated with vendors to negotiate contracts, secure competitive pricing, and establish long-term partnerships.
- Played an instrumental role in successful product launches by coordinating efforts between design, engineering, marketing, sales departments.
- Collaborated with cross-functional teams to address production bottlenecks and optimize workflows.
- Led a team of production associates in achieving daily output targets while maintaining high safety standards.
- Conducted regular audits to ensure compliance with industry regulations, company policies, and quality standards.
- Developed comprehensive training programs for new hires, ensuring rapid integration into the production team.
- Optimized staffing levels based on forecasts of seasonal demand fluctuations, balancing labor costs with productivity requirements.
- Reduced downtime and maintenance costs through proactive equipment monitoring and preventive maintenance scheduling.
- Increased product quality by closely monitoring production processes and identifying areas for improvement.
- Evaluated employee performance, providing constructive feedback and coaching for continuous improvement.
- Ensured consistent communication between shift supervisors through detailed handover reports and meetings.
- Promoted a culture of continuous improvement by encouraging employees to share ideas, collaborate on projects, and embrace change.
- Spearheaded safety initiatives, reducing workplace accidents through improved training programs and updated safety procedures.
- Supported research and development efforts by providing manufacturing insights during early-stage product development discussions.
- Assisted in the evaluation and selection of new equipment, ensuring seamless integration with existing production processes for optimal performance.
- Monitored workers on site during production activities for safety procedures compliance.
- Updated production metrics and facilitate regular team communication.
Epic Go-live Support Consultant
Community Health Network
04.2012 - 02.2014
- Participated in Epic Ambulatory /Cadence Go-Live
- Assisted clinician on hyperspace flow sheet at OB/GYN and Pediatric
- Educated and assisted physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of Smartsets, and close encounters
- Assist Clinician on how to document orders results and return patients call back
- Effectively and professionally dealt with difficult and frustrated end users during go-live
- Assisted floor super users on issue resolution such as adding more activities to their Navigator and sending ticket to commander center.
- Streamlined support processes for improved efficiency and reduced response times.
- Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Oversaw inventory management efforts within the team, ensuring accurate tracking and allocation of support resources.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.
- Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.
- Maintained detailed records of all support interactions, enabling accurate reporting and informed decision making.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Championed ongoing process improvement initiatives, leading to streamlined workflows and increased productivity levels.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
- Coordinated closely with sales teams to identify potential upsell opportunities during troubleshooting interactions with customers.
- Ensured adherence to industry standards by staying current on emerging technologies and trends in the field of IT support consulting.
- Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
- Implemented proactive monitoring measures, preventing potential system failures and ensuring uninterrupted service delivery.
- Tailored support strategies to meet the unique needs of individual clients, promoting long-term success and client retention.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Created, prepared, and delivered reports to various departments.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Managed specialist team to provide technical assistance and customer service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Direct Support Supervisor
Trade Winds Service Center Inc
06.2007 - 03.2012
- Prepare Meals, provide documentation of habitation goals, also assist with personal care for clients
- Teach daily living skills for client with DD in waiver program Assisting Client with transportation to workshop, always Treats patient with respect
- Attends scheduled therapy sessions for better understanding of a client's needs and progress
- Use safety measures for patients and self when using body mechanics, side-rails, collapsible tubs, etc.
- Gives medication and record medication charts, & also reports errors
- Observes and reports unusual symptoms, changes, accidents and injuries
- Make beds and clean rooms daily, Maintains good standards of cleanliness and grooming.
- Streamlined communication between staff and clients, ensuring a positive and supportive environment for all parties involved.
- Established a strong rapport with both clients and their families by maintaining open lines of communication and actively addressing concerns.
- Led team meetings to address challenges, share best practices, and celebrate successes within direct support team.
- Managed scheduling, payroll, and budgeting tasks to maintain efficient operations within facility or program.
- Evaluated performance of direct support professionals, providing regular feedback and coaching for improvement.
- Implemented conflict resolution strategies among staff members or clients when necessary for harmonious work environment.
- Improved safety measures within facility by regularly conducting risk assessments and implementing necessary changes.
- Collaborated with interdisciplinary teams to assess client needs and develop effective support strategies.
- Increased staff retention by implementing comprehensive training programs and offering ongoing professional development opportunities.
- Coordinated outings and community integration activities for clients, promoting social inclusion and personal growth.
- Promoted a positive work culture within direct support team by recognizing accomplishments, encouraging collaboration, and fostering professional growth.
- Ensured compliance with state regulations and company policies, maintaining accurate documentation for each client's progress.
- Developed personalized care plans for each client, resulting in improved quality of life and goal attainment.
- Maintained clean, organized, and comfortable living environment for clients by overseeing daily household tasks and delegating responsibilities to direct support team.
- Partnered with families to ensure effective communication regarding their loved ones'' care plans and progress updates.
- Facilitated independence among clients by teaching them essential skills such as cooking, cleaning, budgeting, or personal hygiene management.
- Conducted assessments of clients'' needs and preferences to provide appropriate levels of assistance in daily living activities.
- Enhanced client satisfaction by providing exceptional direct support and supervision to individuals with disabilities.
- Mentored new hires on company policies, procedures, and best practices in direct support services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Bachelor of Science - Microbiology
University Of Ilorin, Nigeria
Ilorin,NG08.1998
Associate of Applied Science - Computer Science
Moshood Abiola Polytechnic
Abeokuta,NG08.1996
High School Diploma -
UniIlorin Secondary School,Ilorin,Nigeria
Ilorin,NG05.1992
Skills
- Site Management
- Pharmacovigilance
- Biostatistics knowledge
- Detailed documentation
- Electronic Data Capture
- ICH Guidelines
- Coordinating site operations
- Informed Consent Process
- Project monitoring
- Adverse event reporting
- Patient Safety
- Site monitoring
- Clinical trial management
- Completing regulatory documents
- Clinical Data Management
- Clinical Documentation
- Case Report Forms
- Clinical Study Reports
- Source Document Verification
- Data Collection
- Quality Control
- Team Training
Accomplishments
- Collaborated with team of 6 in the development of Oncology studies.
Certification
Server + Certified
Assessments
- Insurance Verifier for Medical Office (In-house), Highly Proficient, 09/2019
- Critical Thinking, Completed, 06/2019
- Technical Support, Familiar, 04/2019
- Organizational Skills, Familiar, 04/2019
- Data Entry, Proficient, 12/2019
- Scheduling, Completed, 12/2019
Languages
English
Full Professional
French
Limited Working
Timeline
Snr Clinical Research Associate
AbbVie Inc
02.2018 - Current
Administrative Assistance
Alliance Health Care Inc
10.2014 - 08.2016
Production Associate
Pac Moore Corporate Headquarters
02.2014 - 03.2015
Epic Go-live Support Consultant
Community Health Network
04.2012 - 02.2014
Direct Support Supervisor
Trade Winds Service Center Inc
06.2007 - 03.2012
Bachelor of Science - Microbiology
University Of Ilorin, Nigeria
Associate of Applied Science - Computer Science
Moshood Abiola Polytechnic
High School Diploma -
UniIlorin Secondary School,Ilorin,Nigeria
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