Ayooluwa Arowolo
Bronx,New York
Summary
Professional with expertise in customer relationship management and focus on delivering impactful results. Strong skills in communication, conflict resolution, and customer needs analysis. Reliable team collaborator who adapts to changing environments and prioritizes collective success. Known for empathetic approach, problem-solving abilities, and dedication to enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Burlington Stores
04.2024 - Current
- Assist customers with their purchases, resulting in a positive shopping experience and repeat business.
- Resolve customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer's concerns.
- Use POS system to process sales, returns, and gift card activations.
- Train new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
Business Analyst/ Project Officer
Owens & Xley Consults
02.2023 - 02.2024
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Relationship Manager
Optiva Capital Partners
01.2022 - 01.2023
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
Customer Relationship Officer
Canary Point Services
01.2019 - 12.2022
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Increased customer loyalty through the development of personalized relationships with clients.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
Retail Banking Officer
Access Bank Plc
01.2017 - 12.2019
- Managed daily cash transactions efficiently, ensuring accurate accounting records were maintained.
- Resolved customer complaints professionally, maintaining a high level of client satisfaction within the branch.
- Promoted a positive work culture within the branch by actively participating in team-building activities and offering constructive feedback.
- Maintained up-to-date knowledge on industry trends, allowing for informed recommendations of relevant products/services for clients.
Education
Bachelor of Science - Industrial Relations
University Of Lagos
12.2015
Skills
- Customer service
- Team collaboration
- Market research
- Presentation
- Customer issue resolution
- Relationship management
- Communication
- Project management
- Microsoft Office Proficiency
- Data Analysis
- Retail Sales Experience
Certification
- Google Data Analytics Professional Certificate - Google.
Timeline
Retail Store Associate
Burlington Stores
04.2024 - Current
Business Analyst/ Project Officer
Owens & Xley Consults
02.2023 - 02.2024
Relationship Manager
Optiva Capital Partners
01.2022 - 01.2023
Customer Relationship Officer
Canary Point Services
01.2019 - 12.2022
Retail Banking Officer
Access Bank Plc
01.2017 - 12.2019
Bachelor of Science - Industrial Relations
University Of Lagos
Similar Profiles
Fernando Soto QuijanoFernando Soto Quijano
Asset Protection Investigator at Burlington StoresAsset Protection Investigator at Burlington Stores
Bhumika PatelBhumika Patel
Sales Associate at Burlington StoresSales Associate at Burlington Stores
Todd AbramsTodd Abrams
Regional Vice President South and Central Florida at Burlington StoresRegional Vice President South and Central Florida at Burlington Stores