Renee Pascual
Peabody,MA
Summary
Adaptable and results-focused professional dedicated to efficiency and continuous growth within dynamic, team-driven business environments. Customer Service: Solid track record of tirelessly striving for maximum client satisfaction. Able to communicate effectively with existing and potential clients in mediating concerns, promoting hospitality, and instilling confidence. Administrative Operations: Excel at assessing and skillfully guiding complex business objectives. Growth-oriented leader adept with process enhancement, strategic retail marketing, sales consultations, data collection, and analysis. Project Coordination: Talent for pinpointing key trends, establishing milestones, and articulating long-term goals to advance bold corporate initiatives. Proven capacity to operate independently and collaborate with cross-functional team members. Additional Strengths: Exceptional time management skills. Outstanding attention to detail with a commitment to professional excellence. Skilled in reports creation. Proficient in Microsoft Office Suite. Fluent in English and Spanish.
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
10
10
years of professional experience
Work History
Account Specialist Leasing Operations
American Tower Corporation
05.2021 - Current
- Managed client accounts, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Analyzed account performance metrics to identify opportunities for process improvements and enhanced service delivery.
- Collaborated with cross-functional teams to streamline communication and improve overall account management workflows.
- Provide to APMs support with tracking and following up with internal teams on incidental project-related items, including letters of authorization, building permit applications, zoning documentation, and compliance and environmental clearances.
System Information Analyst
American Tower Corporation
09.2018 - 05.2021
- Analyzed and interpreted complex data sets to identify trends and support decision-making processes.
- Developed and implemented data management strategies to enhance accuracy and accessibility of information.
- Collaborated with cross-functional teams to align analytical insights with organizational goals.
- Designed and maintained dashboards utilizing data visualization tools for real-time reporting purposes.
- Provide guidance and expertise to stakeholders and business groups on data capture, and
stay knowledgeable on future data integrity and capture technologies as they evolve.
Property Damage Claims Adjuster
PLYMOUTH ROCK ASSURANCE CORP.
05.2016 - 08.2018
- Evaluated and processed insurance claims to ensure accurate resolutions and compliance with company policies.
- Analyzed loss reports and determined claim settlement amounts based on policy terms and coverage limits.
- Coordinated with clients, agents, and medical professionals to gather necessary documentation for claims assessment.
- Four-time recipient of Outstanding Customer Service Award.
Retail Sales Consultant
AT&T
10.2015 - 05.2016
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Guided customers in selecting products, showcasing features and benefits effectively.
- Facilitated training sessions for new hires, improving onboarding efficiency and knowledge retention.
- Mentored junior staff on product knowledge and sales techniques, enhancing team performance.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Education
Bachelor of Science - Criminal Justice
UNIVERSITY OF MASSACHUSETTS LOWELL
Lowell, Massachusetts01.2015
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Multitasking Abilities
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Account Specialist Leasing Operations
American Tower Corporation
05.2021 - Current
System Information Analyst
American Tower Corporation
09.2018 - 05.2021
Property Damage Claims Adjuster
PLYMOUTH ROCK ASSURANCE CORP.
05.2016 - 08.2018
Retail Sales Consultant
AT&T
10.2015 - 05.2016
Bachelor of Science - Criminal Justice
UNIVERSITY OF MASSACHUSETTS LOWELL
ADDITIONAL EXPERIENCE
- Walmart, Sales Associate: 5/2013 – 3/2014
- Finish Line, Sales Associate: 7/2009 – 6/2013
- McDonald’s, Shift Manager: 11/2010 – 8/2011
- Sears, Customer Service Representative: 9/2008 – 2/2009
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