Ayoub Abzaou

• Clean public areas using great attention to detail while adhering to standards
• Sort and deliver soiled towels and linen to the laundry facility
• Offer excellent guest service and standards that reflect the Hotel’s core values
• Develop dynamic working relationships with all other departments
• Assist room attendants with supply requirements such as linens, towels, and amenities
• Maintain cleanliness of the floor, storage areas, and housekeeping carts
• Attend to all guest requests for delivery of housekeeping items in an appropriate and polite manner

• Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
• Performed minor maintenance tasks, contributing to the upkeep of the facilities.
• Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
• Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.

• Transaction
• Respect for time
• The ability to say no.

• Confront and persuade
• Finding solutions
• Confidence.

• Confront and persuade
• Convince others
• Trust.

• Confront and persuade
• Convince others
• Trust.

• Confront and persuade
• Finding solutions
• Confidence.

• Transaction
• Respect for time
• The ability to say no.