Ayoub Nawaz
Summary
Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges. Expert retail sales professional offering 6 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
14
14
years of professional experience
Work History
Report Processor
RSM
08.2022 - Current
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Contributed to the achievement of department goals through consistent high-quality work.
- Supported team members in their tasks, contributing to overall team success.
Manager of Operations
Denton Shell
04.2019 - 08.2022
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
SUBWAY®Restaurants
07.2017 - 04.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Cashier
One Stop Shell
07.2017 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Associate
Printing Press Marsal
01.2013 - 07.2016
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Collaborated with designers for accurate print specifications, resulting in fewer errors and reprints.
Volunteer
Arab American Association Of New York
01.2010 - 08.2012
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
Education
Certificate - CIP 1
Nace
Hanover, MD09.2020
GED -
Delaware
Online08.2019
Certificate - Photoshop Graphic Designer
Industrial School of Jerusalem
Jerusalem Israel07.2014
Skills
- Process Control
- Discrepancy Research and Resolution
- Paperwork Management
- Document Review
- Microsoft Excel
- Reports Analysis
- Continuous Improvement
- Multitasking and Organizing
- Inventory Monitoring
- Data Entry
- Quality Control
- Supply Ordering
Languages
Arabic
Professional Working
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Report Processor
RSM
08.2022 - Current
Manager of Operations
Denton Shell
04.2019 - 08.2022
Assistant Manager
SUBWAY®Restaurants
07.2017 - 04.2019
Cashier
One Stop Shell
07.2017 - 12.2018
Associate
Printing Press Marsal
01.2013 - 07.2016
Volunteer
Arab American Association Of New York
01.2010 - 08.2012
Certificate - CIP 1
Nace
GED -
Delaware
Certificate - Photoshop Graphic Designer
Industrial School of Jerusalem
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