Ayren Holland

• Responsible for managing client relationships as point of contact for service and operational services. Dedicated to high-profile client.
• Responds to inquiries quickly and efficiently to provide positive client / customer experience meeting or exceeding service level agreements.
• Works with team to improve processes and problem-solving efforts and creating standard operating procedures.
• Coordinates with internal teams across departments to identify and resolve member and client issues efficiently.
• Identifies and alerts management of possible trends and escalations to ensure timely response and resolution.
• Conducts training and mentors team members to promote productivity and accuracy.

Office Manager

• Managed schedule for office staff and therapy staff to cover business needs.
• Maintained computer and physical filing systems.
• Oversaw migration of paper claims and medical records to electronic claims and medical records.
• Managed office operations while scheduling appointments for patients.
• Created and implemented organizational policies and procedures, ensuring compliance with HIPAA regulations.

Billing Supervisor

• Maintained updated knowledge of coding requirements and verified correct coding on claims.
• Precisely completed claims paperwork, documentation's and data entry submitting claims timely.
• Collected payments from insurance companies and patients, posting payments and adjustments.
• Verified patients' eligibility and benefit requirements with Insurance Companies.
• Assisted patients by determining financial assistance available and setting up payment plans.
• Researched and followed up on denied insurance claims.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Managed scheduling of cashiers and attended to and resolved cashier issues.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled daily and weekly sales.
• Answered questions about store policies and addressed customer concerns in person and via phone.
• Helped customers complete purchases, locate items and join reward programs.
• Attended divisional meetings and presented information to large groups.