Ayrial Arcos
Garland,TX
Summary
To gain financial stability and have better opportunities to grow within a company. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Weekend Night Supervisor EKG Technician
ReactDX
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed a team of 10 employees for nights every day of the week.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
EKG Monitor Technician
Medi-Lynx Cardiac Monitoring, LLC
05.2018 - 08.2022
- EKG technician that remotely checks patient records, patient data, takes calls from doctors, facilities, and patients.
- Remotely reviewed between 500-1000 patients daily with a team of 5
- Educated patients on testing and preparation steps prior to procedure. Being attentive and having patience with patients on how to proceed with their devices. providing informational knowledge to ease any worries or anxiety.
- Communicated with healthcare workers and physicians concerning test results.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Build reports cumulative and EOS is when needed. Efficientlyiently used time to complete all reports EOS is and calls out to facilities.
- Tackled problems as they arise with a positive attitude and come up with a solution rather than worrying about the issue.
- Wonderful team player quick learner very flexible
- Available to assist any coworkers with whatever arises.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Home Health Aide
Guardian angels
04.2022 - 06.2022
- Arrange rides for doctor's appointment for senior who was unable to function a vehicle.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care 6-7 days weekly.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
Sales Associate/Inventory
Smokerxchange
08.2020 - 08.2021
- Managed the two different locations to supply inventory.
- Day to day cleaning and sanitation as well restock the days sales.
- Travel from store to store helping replenish inventory.
- Use great customer service to have a constant regularly returning customers.
- Work well with others and very much team player
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Relief Manager
RaceTrac Petroleum, Inc.
04.2016 - 07.2017
- Responsible for running a productive shift, nightly deep cleaning of store, balancing the sales for the total day, checking cash in registers is correct, unloading trucks and stocking, upselling, taking down and putting up new monthly promotions
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
QuikTrip
08.2015 - 04.2016
- Responsible for store up keep, greeting customer's with warm welcoming smiles, keep steady lines in orderly fashions and positive work flow under pressure.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Arcade Supervisor Redemption Specialist
NICKELRAMA ARCADE
02.2012 - 07.2015
- Updated and ordered any items used for prices.
- Managed inventory for an estimated 300 guest per day 5 days a week.
- Troubleshooted and fixed over 100 different gaming systems.
- Kept a detailed recorded of inventory and what was needed and created invoices for what was needed.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Self-motivated, with a strong sense of personal responsibility.
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Performed preventive maintenance on arcade machines of varying age and technological advancement, refurbishing gaming equipment built from industry inception through modern times.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Representative
BROOKSTONE FIREWHEEL MALL
11.2011 - 02.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
Education
HIGH SCHOOL DIPLOMA - COMMUNICATION
NAAMAN FOREST HIGH SCHOOL
Garland, TX01.2013
Skills
- Customer Servies
- Patient Care
- Commercial Cleaning
- Supervisory experience
- Supervisory skills
- 12-lead EKG monitoring
- Knowledge of EKG rhythm interpretation
Certification
- TABC, 04/01/16, 04/01/18, Tobacco and alcohol certified to sell.
- CRAT, 03/01/19, Present, Certifies in reading and processing EKGs arrhythmias
Additional Information
SKILLS & ABILITIES Great customer service, positive attitude, work well in teams, organizational skills, TABC certified , CRAT certified
Languages
Spanish
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Weekend Night Supervisor EKG Technician
ReactDX
08.2022 - Current
Home Health Aide
Guardian angels
04.2022 - 06.2022
Sales Associate/Inventory
Smokerxchange
08.2020 - 08.2021
EKG Monitor Technician
Medi-Lynx Cardiac Monitoring, LLC
05.2018 - 08.2022
Relief Manager
RaceTrac Petroleum, Inc.
04.2016 - 07.2017
Sales Associate
QuikTrip
08.2015 - 04.2016
Arcade Supervisor Redemption Specialist
NICKELRAMA ARCADE
02.2012 - 07.2015
Sales Representative
BROOKSTONE FIREWHEEL MALL
11.2011 - 02.2012
HIGH SCHOOL DIPLOMA - COMMUNICATION
NAAMAN FOREST HIGH SCHOOL
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