AYRIN-CYMONE ARMSTRONG
Bradenton,FL
Summary
Dynamic professional recognized for exceptional customer service, active listening, and fraud investigation skills. Committed to maintaining confidentiality while managing complex accounts and optimizing banking operations.
Overview
15
15
years of professional experience
Work History
CEO Entrepreneur
PERIOD llc
05.2012 - Current
- Delivered exceptional customer service while managing data entry and administrative functions.
- Oversaw financial planning and resource allocation to support seamless business operations.
- Maintained accurate records of facility and customer accounts, safeguarding personal information.
- Processed client orders efficiently, ensuring timely fulfillment of requests.
- Analyzed problems and implemented effective solutions to enhance operational efficiency.
- Handled accounting tasks with precision, maintaining attention to detail.
- Processed digital and cash payments using various cash applications.
- Demonstrated strong multitasking abilities across multiple screens.
Deputy Clerk of the Court
Manatee County Board of Commissioners
04.2024 - 05.2025
- Delivered exceptional customer service while managing multiple screens and administrative tasks.
- Maintained confidentiality of sensitive data in accordance with DOR and Clerk's policies.
- Utilized Child Support case management system to ensure accurate record-keeping.
- Completed system scanning and post-scanning reviews for Child Support cases effectively.
- E-filed interstate petitions and registrations accurately and promptly.
- Facilitated telephonic hearings as required, ensuring smooth proceedings.
- Updated demographic information from memorandum to the Clerk after hearings.
- Assisted in preparing court documents and managing accurate case files.
- Assisted in preparing court documents and maintaining accurate case files.
- Supported the scheduling of court hearings and managed calendars for judges.
- Handled incoming correspondence and routed documents to appropriate departments.
- Provided clerical support by filing, scanning, and organizing legal materials.
- Collaborated with legal staff to ensure compliance with court rules and regulations.
- Maintained detailed records of court proceedings and evidence documentation.
Administrative assistant
State Attorneys office of Mecklenburg County
05.2020 - 11.2023
- Managed incoming calls and directed them to appropriate staff members.
- Organized and maintained office files for easy access and retrieval.
- Prepared and formatted legal documents for court submissions.
- Assisted in scheduling appointments for attorneys and clients.
- Handled confidential information with discretion and professionalism.
- Supported the team by coordinating meeting logistics and materials.
- Utilized office software to create documents, spreadsheets, and presentations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer enhanced specialist
Joerns Healthcare
09.2021 - 03.2023
- Provided an extreme amount of customer service, data entry and administrative functions
- Set patient/company appointments
- Managed and maintained facility/customer accounts and record information
- Oversee customer financial accounts and processed necessary adjustments
- Multitasked ring/max online phone system along with outlook emails
- Handled one on one client accounts
- Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
- Obtained debit information from retailers and or client portals
- Completed client orders
- Problem solving and analyzing
- Identify, verify and review customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses
Occ Med assistant
Novant Health
01.2021 - 09.2022
- Managed and maintained facility/customer/patient accounts and record information
- Set upcoming appointments
- Kept digital and physical logs of company files and imports of patients and employees
- Provided an extreme amount of customer service, data entry and administrative functions
- Analyzed/solved customer issues
- Organized and analyzed a variety of administrative problems issues and made recommendations to establish more improved working procedures
- Processed digital payments as well as cash payments as well as cash applications
- Considerable knowledge of the principles and practices of personnel administration.
- Considerable knowledge of employment laws and policies.
Senior Customer Relations Banker
Wells Fargo
12.2021 - 05.2022
- Provided an extreme amount of customer service, data entry and administrative functions
- Oversee customer financial accounts and processed necessary adjustments
- Managed and maintained facility/customer accounts and record information
- Monitor accounts
- Processed cash applications using check remittance
- Make/receive outgoing and incoming calls for existing and potential clients
- First call resolution
- Identify, verify and review customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses
- Cash applications knowledge
- Data entry and processing/Daily postings of cash and cash payments to clients accounts
- Collect personal financial and business documents
- Obtained debit information and memos from retailers
- Investigation of cash receipts discrepancies
- Utilizing pivot tables/excel spreadsheets/Vlookups
- Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
Store Manager
Spencer’s Gifts
07.2019 - 10.2021
- Monitor and Execute Sales/sales goals, Floor Sets and/or Store Planograms
- Provided an extreme amount of customer service, data entry and administrative functions
- Provide Exceptional Customer Service and Sales to customers
- Data Entry and Data Processing
- Restock Various Products
- Provide Conflict Resolution for Customers/Complaint Tracking
- Identify, verify and review customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses
- Handle merchandising, replenishment and inventory
- Create and maintain visual displays
- Store Planning and Design
- Cash Handling and ensure accuracy
Admin Assistant intern/ Pet & adoption handler
Humane Society of Mecklenburg County
03.2016 - 11.2020
- Assisted in organizing community outreach events for animal welfare education.
- Managed appointment scheduling for veterinary services and volunteer coordination.
- Supported daily office operations by maintaining filing systems and records.
- Responded to customer inquiries via phone and email regarding services offered.
- Collaborated with team members to improve office workflow efficiency and communication.
- Prepared and distributed informational materials about pet adoption processes.
Customer Care Specialist Representative
Randstad Staffing & Recruiting
09.2016 - 05.2019
- Handled a high volume of inbound calls from State Farm, Bank of America, and United Health Care employees
- Provided an extreme amount of customer service, data entry and administrative functions utilizing cash applications/excel spreadsheets/Vlookups/pivot tables
- Daily postings of cash payments to client’s accounts
- Answered questions, provided education, and solved complex HR and financial issues related to their health care benefits
- Processed transactions such as health enrollments and create service requests which included additional research and ongoing casework
- Toggled between multiple screens and systems to address concerns and provided support to employees while navigating computer system
- Updated files in database and communicated with third parties to research and assist customer inquiries
- Identify, verify and review customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses
Fashion Design Assistant
New York City Fashion Week
01.2012 - 01.2014
- Assisted designers with creating sketches and prototypes for runway collections.
- Organized materials and supplies for fashion shows and presentations.
- Collaborated with team members to maintain a positive work environment.
- Researched current fashion trends to support design concepts and strategies.
- Prepared samples and swatches for designer review during fitting sessions.
- Managed inventory of fabrics and tools used in design projects.
- Communicated with vendors to acquire necessary materials for collections.
- Supported event coordination efforts during New York City Fashion Week activities.
- Collaborated with team members to ensure timely completion of projects.
- Conducted trend analysis utilizing various online tools such as Google Trends and Pinterest Analytics.
CAMBA
Flatbush
Flatbush, NY
01.2011 - 08.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor’s of Arts - Fashion Design and Fashion Merchandising, B.A Business management
The Art Institute of New York City
New York, NY06.2015
HS Diploma -
Miramar Senior High School
Miami, FL06.2012
Skills
- Customer service excellence
- Active listening
- Attention to detail
- Claims management
- Fraud investigation
- Banking operations
- Process optimization
- Reliability
- Dedication
- Strong work ethic
- Chain of command awareness
- Communication skills
- Positive attitude
- Data entry and collection
- Inventory management
- Marketing strategies
- Networking proficiency
- Problem solving
- Team collaboration
- Time management
- Visual merchandising design
- Sewing pattern design
- Fashion design expertise
Internships Accomplishments
- Fashion Design Assistant, New York City Fashion Week, 01/01/12, 01/01/14
- Student Ambassador, Fashion Design, Art Institute of New York City, 2011
- Admin Assistant intern/ Pet & adoption handler, Humane Society of Mecklenburg County, 03/01/16, 11/01/20
- Administrative Assistant, State Attorneys office of Mecklenburg County, 05/01/20, 11/01/23
Accomplishments
- microsoft certification
Timeline
Deputy Clerk of the Court
Manatee County Board of Commissioners
04.2024 - 05.2025
Senior Customer Relations Banker
Wells Fargo
12.2021 - 05.2022
Customer enhanced specialist
Joerns Healthcare
09.2021 - 03.2023
Occ Med assistant
Novant Health
01.2021 - 09.2022
Administrative assistant
State Attorneys office of Mecklenburg County
05.2020 - 11.2023
Store Manager
Spencer’s Gifts
07.2019 - 10.2021
Customer Care Specialist Representative
Randstad Staffing & Recruiting
09.2016 - 05.2019
Admin Assistant intern/ Pet & adoption handler
Humane Society of Mecklenburg County
03.2016 - 11.2020
CEO Entrepreneur
PERIOD llc
05.2012 - Current
Fashion Design Assistant
New York City Fashion Week
01.2012 - 01.2014
CAMBA
Flatbush
01.2011 - 08.2011
Bachelor’s of Arts - Fashion Design and Fashion Merchandising, B.A Business management
The Art Institute of New York City
HS Diploma -
Miramar Senior High School
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