Ayrin Howard
Applying For Assistant Manager
Grovertown,IN
Summary
Proven leader with extensive experience at Starbucks, adept in regulatory compliance and conflict resolution. Excelled in boosting team motivation and streamlining inventory control, achieving significant improvements in productivity. Skilled in both verbal & written communication, demonstrating a flexible approach to project management and team building.
Overview
4
4
years of professional experience
Work History
Supervisor
Starbucks
Plymouth, IN
08.2024 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Closing and opening procedures as necessary, including, but not limited to, cash handling, change order, and signing out the custodian for deposit pick-up.
- Assessed company operations for compliance with safety standards for food safety, and Indiana law.
- Frequent donation of food bank items, and constant First-In-First-Out method within food products, ensure the quality meets expectations every time.
- Acted as a liaison between upper management and staff to ensure comfortable communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a peaceful work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Created work order tickets to resolve any troubles the store may have, updating the daily communication kiosk.
Cashier/Shift Lead
Loves Travel Stop
Plymouth, IN
01.2023 - 03.2024
- Coached and trained employees and managed daily work assignments to enhance operations
- Resolved customer complaints and reported issues to senior management
- Uphold company standards and compliance requirements for operations
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Keep building interiors appealing with routine deep cleaning of high-traffic areas
- Discarded cardboard boxes and trash in compactor
- Checked and stocked inventory throughout the facility to meet expected demands
- Cleaned building floors by sweeping, mopping or vacuuming
- Serviced, cleaned and restocked restrooms
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors
- Kept business entrances clean, tidy and professional in appearance
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Verified customer age requirement for alcohol or tobacco purchases
Key Holder/Assistant Manager
Shoe Show
Plymouth, IN
09.2022 - 01.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Completed inventory audits to identify losses and project demand
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- Recruited and trained new employees to meet job requirements
- Reviewed completed work to verify consistency, quality and conformance
- Responsible for delivering deposits to the bank after closing & retrieving new cash counts before opening the store
Sales Associate
Bath & Body Works Inc.
Plymouth, IN
09.2020 - 01.2023
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Built and maintained relationships with peers and upper management to drive team success
- Worked with fellow sales team members to achieve group targets
- Engaged customers in friendly, professional dialogue to determine needs
Education
High School Diploma -
Oregon-Davis Jr-Sr High School
Hamlet, IN05.2022
Skills
- Task Delegation
- Regulatory Compliance
- Conflict Resolution
- Team Motivation
- POS System Operation
- Project management
- Verbal and Written Communication
- Flexible Schedule
- Cash Handling
- Performance management
- Inventory control
- Team building
Timeline
Supervisor
Starbucks
08.2024 - Current
Cashier/Shift Lead
Loves Travel Stop
01.2023 - 03.2024
Key Holder/Assistant Manager
Shoe Show
09.2022 - 01.2023
Sales Associate
Bath & Body Works Inc.
09.2020 - 01.2023
High School Diploma -
Oregon-Davis Jr-Sr High School
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