Ayse Bozkurt
Delran,United States
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
Work History
Registered Nurse, Mother Baby
Virtua Memorial Hospital
03.2023 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Enhanced patient safety by closely monitoring vital signs and promptly addressing any concerns or changes in condition.
- Improved patient satisfaction by providing compassionate and personalized care to mothers and babies during postpartum recovery.
- Reduced the risk of complications by educating new mothers on proper breastfeeding techniques and infant care practices.
- Collaborated with interdisciplinary teams, ensuring comprehensive prenatal, perinatal, and postnatal care for patients.
- Coordinated discharge planning with social workers, case managers, and other healthcare professionals to ensure a smooth transition from hospital to home for new families.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated a smooth transition from labor and delivery to the mother-baby unit, ensuring continuity of care for both mother and infant.
- Newborn assessments including, weight measurements, height measurements,CCHD, TCB, and identification of potential health issues requiring further intervention or referral to specialists.
- Performed skilled nursing tasks such as IV administration, wound care, catheterization, and medication management for both mothers and infants as needed.
- Provided culturally competent care, respecting patients'' diverse backgrounds, values, beliefs, and individual needs.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse, Medical-Surgical Unit
Virtua Memorial Hospital
06.2021 - 03.2023
- Improved patient outcomes by providing comprehensive assessments and developing individualized care plans.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Reduced hospital readmissions by implementing evidence-based discharge planning and coordinating follow-up appointments.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Utilized EPIC to document data related to patient care such as medications, interventions and patient responses.
- Decreased medication errors by meticulously administering medications following proper protocols and verifying dosages.
- Ensured continuity of care by effectively documenting patient assessments, interventions, responses, and progress in electronic medical records systems.
- Prevented complications from anesthesia side effects such as nausea or vomiting using effective medication administration techniques.
- Assisted physicians with bedside procedures, such as wound care, dressing changes, and insertion of noninvasive monitoring devices.
- Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
- Took vitals and assessed patients following surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
Registered Nurse, Long-Term Acute Care
Acuity Specialty Hospital
08.2020 - 04.2021
- Enhanced patient comfort by performing comprehensive assessments and promptly addressing concerns.
- Administered medications safely and accurately, adhering to strict protocols and guidelines.
- Monitored patients'' vital signs closely, identifying potential complications in a timely manner.
- Facilitated smooth transitions between shifts by maintaining detailed documentation of patients'' progress, treatments, and medications.
- Promoted a healing environment by implementing evidence-based infection control measures and wound care techniques.
- Communicated effectively with family members, providing updates on patients'' conditions while offering support resources when necessary.
- Coordinated with other healthcare professionals to provide holistic care for patients including physical therapists, nutritionists, social workers.
- Handled high-stress situations calmly under pressure when managing critical incidents such as code blues or rapid response calls.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
- Administered medications and treatments as ordered by physician.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
Supervisor
Aims Diagnostics
10.2016 - 03.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Medical Assistant
Alliance Obstetrics & Gynecology
08.2015 - 07.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
Medical Assistant
Lotus Medical
09.2014 - 06.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
Quality Control Technician
Toad Ally Snax
06.2012 - 09.2014
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained quality documentation and records for conformance with relevant standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
Education
Bachelor of Science - Nursing
Aspen University
Denver, CO03.2022
Associate of Science - Nursing
Rowan College At Burlington County
Pemberton, NJ05.2020
Skills
- ADL Assistance
- Appointment Scheduling
- Unit Administration
- Case Management
- Critical Care
- Call triaging
- Long-Term Care
- Obstetrics and gynecology
- Postpartum Care
- Turkish proficiency
- EMR Systems
- Chronic Disease Management
- Patient support
- Health History Documentation
- EMR / EHR
- Problem-solving abilities
- Team Collaboration
- Multitasking Abilities
- Professionalism
- Excellent Communication
- Task Prioritization
Timeline
Registered Nurse, Mother Baby
Virtua Memorial Hospital
03.2023 - Current
Registered Nurse, Medical-Surgical Unit
Virtua Memorial Hospital
06.2021 - 03.2023
Registered Nurse, Long-Term Acute Care
Acuity Specialty Hospital
08.2020 - 04.2021
Supervisor
Aims Diagnostics
10.2016 - 03.2020
Medical Assistant
Alliance Obstetrics & Gynecology
08.2015 - 07.2018
Medical Assistant
Lotus Medical
09.2014 - 06.2016
Quality Control Technician
Toad Ally Snax
06.2012 - 09.2014
Bachelor of Science - Nursing
Aspen University
Associate of Science - Nursing
Rowan College At Burlington County
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