Ayse Wilder
Newport News,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior Office Specialist
Hampton City Public Works
Hampton, VA
04.2023 - Current
- Compiled data, prepared reports, and maintained records.
- Managed incoming and outgoing mail and shipments.
- Provided customer service support to internal staff and external clients.
- Performed general accounting activities such as invoicing, accounts payable and receivable, payroll processing.
- Organized and maintained filing systems for confidential documents.
- Scheduled appointments and meetings for senior management team members.
- Processed purchase orders and tracked inventory levels.
- Developed presentations using Microsoft Office Suite applications.
- Created spreadsheets, databases, charts, graphs, templates, forms.
- Participated in cross-functional teams to ensure successful completion of tasks and objectives.
- Answered phones calls promptly; screened calls; responded to inquiries with accurate information.
- Ordered office supplies; monitored stock levels; ensured timely delivery of items.
- Trained new staff members on office administrative processes and procedures.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Maintained accurate records of all trainings conducted.
- Monitored participants' progress during the training session.
- Assisted in setting up online learning platforms used for virtual classroom environments.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
- Explained goals and expectations required of trainees.
Certified Teacher Assistant
York County Schools
Williamsburg, VA
10.2022 - 03.2023
- Assisted teachers in preparing and organizing instructional materials, including textbooks and handouts.
- Provided guidance to students on classroom assignments and activities.
- Monitored student behavior in the classroom and intervened when necessary.
- Attended faculty meetings to stay up-to-date on changes in school policies or curriculum.
- Supervised small groups of students during independent work time.
- Maintained a safe learning environment for all students by adhering to safety protocols and procedures.
- Encouraged positive behaviors in the classroom through positive reinforcement techniques.
- Kept accurate records of student progress throughout the academic year.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised children and participated with children in activities.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
911 Dispatcher
City Of Hampton
Hampton, VA
02.2022 - 10.2022
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
Trade Assistant
Huntington Ingalls Industries
Newport News, VA
09.2020 - 02.2022
- Assisted in the loading and unloading of goods from trucks and containers.
- Organized stock items and ensured that they were correctly labeled and stored.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Documented all repair work performed on HVAC units according to company standards.
- Followed safety procedures when working on high voltage wiring or gas lines.
- Managed preventive maintenance work recirculation, exhaust and supply ventilation systems.
- Prepared research and technical reports of market shifts and trends for supervisors.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Used troubleshooting methods to identify issues with mechanical tools.
- Conducted research to test and analyze equipment and system feasibility, design, operation and performance.
- Kept detailed records of repairs, labor involved and parts used.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Completed required paperwork and delivered to customer.
- Completed standard inspections to assess wear and damage to various systems on the air craft carriers.
Package Handler
FedEx
Hampton, VA
11.2018 - 01.2020
- Assisted in loading delivery trucks with prepared packages.
- Protected company inventory by maintaining and organizing storage areas.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Palletized boxes to increase movement and shipment efficiency.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Used scanners to track parcel information, condition or receipt.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Secured items in truck by strapping over protective padding.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Material Handler
Busch Gardens Williamsburg
Williamsburg, VA
06.2018 - 12.2018
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Organized warehouse inventory according to warehouse plan.
- Loaded completed orders on pallets according to delivery numbers.
- Managed warehouse receiving, storing and shipping.
- Observed inventory allocation to maintain material needs and production deadlines.
- Palletized boxes to increase movement and shipment efficiency.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Utilized forklift to move inventory items.
- Worked with internal departments to locate missing packages and remedy incorrect deliveries.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Unloaded cargo from trucks with mechanized equipment.
- Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
- Held accountability for inventory and property under command.
- Inspected and performed regular maintenance on material handling equipment used in warehouse and reported repair needs.
- Disposed of debris and hazardous materials properly to avoid contamination.
Records Maintenance Clerk
Newport News Public Works
Newport News , VA
01.2018 - 04.2018
- Maintained files and retrieved information from computer and manual filing systems.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Assisted customers by answering routine administrative questions and resolving problems.
- Researched, gathered and provided records information in response to requests submitted by phone and fax.
- Managed incoming and outgoing mail, parcels and other correspondence by shipping, sorting and distributing.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Provided file, document and record access to appropriate personnel.
- Retrieved documents and files from records rooms and online databases.
- Tracked file movement and researched document histories.
- Maintained and updated company filing systems.
Education
Pharmacy Technician
New Horizons Regional Education Center
Hampton, VA12.2020
Associate of Science - Social Sciences
Thomas Nelson Community College
Hampton, VA05.2018
Skills
- Administrative Support
- Bookkeeping
- Business Administration
- Mail Handling
- Meeting Planning
- Database Maintenance
- Database Management
- Calendar Management
- Logistical Planning
- Supply Restocking
- Business Writing
- Project Planning
- Mail Management
- Records Management
- Materials Distribution
- Drafting Correspondence
- Support Services
- Strong Problem Solver
- Multi-Line Phone Proficiency
- Proofreading
- Documentation and Recordkeeping
- Excel Spreadsheets
- Typing 40 WPM
- File Review
- File Conversion
References
References available upon request.
Timeline
Senior Office Specialist
Hampton City Public Works
04.2023 - Current
Certified Teacher Assistant
York County Schools
10.2022 - 03.2023
911 Dispatcher
City Of Hampton
02.2022 - 10.2022
Trade Assistant
Huntington Ingalls Industries
09.2020 - 02.2022
Package Handler
FedEx
11.2018 - 01.2020
Material Handler
Busch Gardens Williamsburg
06.2018 - 12.2018
Records Maintenance Clerk
Newport News Public Works
01.2018 - 04.2018
Pharmacy Technician
New Horizons Regional Education Center
Associate of Science - Social Sciences
Thomas Nelson Community College
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